With 8 years of experience across various departments, including customer support, live-Ops, and payment-ops, my mission is to provide effective resolutions to customers via calls and emails while helping them understand the product. In live-Ops, I monitored key metrics such as business, finance, and KYC trends, quickly identifying and addressing issues by coordinating with relevant teams to prevent business losses. In payment operations, my focus was on ensuring seamless transaction flows for users. Onboarding payment gateways and banks, ultimately enhancing transaction success rates and customer experience.