Experienced customer service professional with over 5 years in the IT Services And Consulting, specializing in backend customer support, incident management, and content moderation. Proven expertise in resolving customer complaints efficiently, with a strong track record of delivering high-quality support at leading organizations like Tech Mahindra and Concentrix. Adept at streamlining processes and ensuring customer satisfaction. Currently seeking to leverage my skills and experience to grow into a leadership role within the industry