Devendra Ramdayal Email & Phone Number

Brampton, Ontario

Provide technical assistance and support to user face-to-face, over the phone, through email and remotely to diagnose and resolve issue.(Include but not limited to: desktop/laptop issue, software/hardware issue, networking issue, printer support, mobile phone support, domain login support and other Information Technology issues.Provide onsite support for software and hardware.Managed and update WDS and MDT server (Include but not limited to: Windows image repository update, software, Windows Update, MDT Task Sequences Configuration. Manage Deployment of Software, Updates and Inventory through PDQ Inventory/DeployManaged account through Active directory and Google G Suite, Office 365/Azure CloudManaged and configure our public workstation through Faronics Deepfreeze CloudManaged public printing through Papercut Print Management SoftwareManaged our public IOS device through JamF Management Software

Montreal, Canada Area

Focus well and follow instructions in a timely matter.Experiences in documenting bugs in an effort to ensure the quality of gaming products.Ability to test the functionality of various game and video software libraries.

Ontario, Canada

Provide remote assistance through Logmein and System Center 2016 to more then a hundred stores across Canada with software/hardware issue, printing issue and Point Of Sale issue.Configure VPN and put POS machine on the domain so that we had more control as well ascreated custom group policy to help secure computer. Configure security camera and routers to make sure they where secure and accessible.

Ontario, Canada

Mississauga, On

Read technical manuals, confer with users, face-to-face, on the phone and remotely through Windows Remote Desktop, TeamViewer and Microsoft Lync to investigate, conduct computer diagnostics, resolve problems and to provide technical assistance and support.Responding to incident tickets, prioritize the tickets based on the content, maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Deploy Laptop for new and existing employee using company personal windows image, set up work area and equipment and ensuring proper installation of cables, operating systems, or appropriate software.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Mississauga, On

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.Provided on-site computer repair and installation services to customers.Prepare, test and deploy new and existing Desktop, Workstation, Rendering Farms using custom Windows and Linux image, with the required software and upgrades.Installing and configuring computer hardware, operating systems and applications.

Brampton, On

Proficient soldering resistor, diode, LED, IC chip to electronic boardExperience in operating and handling electronics with proper care