Heather Stoll Email & Phone Number

Brampton, Ontario, Canada

Halton Hills, Ontario, Canada

• Manages, leads, and supports the Business Services Collections team including training, goal setting, scheduling, delegating tasks, and payroll• Oversees and administers the budget for library materials including determining budget amounts, allocating funds to correct budgets, monitoring spending, invoicing of materials in library accounting software, and preparing payments for AP• Develops new procedures and processes for library collections and materials to improve workflow and provide staff with guidance in their respective roles• Handles escalated user complaints and resolves conflicts using set library standards, policies, and procedures• Represents the library at community events and on corporate committees including providing relevant and timely updates to the Senior Management Team at the Town of Halton Hills and making presentations at Town wide staff meetings.• Tracks and analyzes statistical data on collections in order to improve services, make budget changes, evaluate vendor performance, and optimize user experience.

Georgetown, Ontario

• Planned, conducted and evaluated innovative literacy-building programs for adults, seniors and youth including programs on current technologies, social media, e-resources and desktop software• Responsible for developing, designing and delivering virtual programming and services to the community as part of the Adult Services Team, using a variety of tools, including, document sharing software virtual meeting programs, chat services, social media, and webinar tools to deliver quality content• Generated, implemented, monitored and evaluated the marketing and communications strategy for the library’s Instagram account in collaboration with the Marketing and Communication Specialist to ensure alignment with marketing objectives and the strategic plan• Key partner in the development and implementation of Cognitive Care Kits for caregivers of people with dementia, in association with the Alzheimer’s Society of Halton• Provided in depth information, technology and readers’ advisory services to the public• Instructed staff and patrons in the use of technology for the Creativity Centre including audio and video editing, scanning and 3D printing• Worked with community organizations to develop mutually beneficial programs and partnerships, and lead outreach opportunities within the community• Supervised and monitored Pages and Volunteers• Acted as the In-Charge Person when supervisors and managers are away, or unavailable

Mississauga, Ontario

• Expertly used scaffolded lessons to develop skill building, in order to better serve our diverse student population. Created positive and supportive lessons that allowed for multiple styles of learning which helped to increase confidence of students• Used responsive teaching practices in developing early literacy skills including play-based programming• Acted as Department Head and Grade Level Chair with responsibilities for purchasing and budgeting, overseeing related committees, and organizing schedules for events• Conducted annual inventory of library materials, the data from which was used for purchasing new materials and determining patterns and trends within the collection• Collaboratively worked with colleagues, administration, and community members on a variety of committees and team projects at the school, superintendent, and school board levels

Oakville, Ontario

• Assisted customers with reference queries, digital resources support, circulation requests, and account inquiries • Effectively prepared, delivered and evaluated various library programs for all ages• Created visual marketing displays in branch to support library initiatives and increase awareness of low circulating materials• Successfully used problem solving skills to manage safety of staff and customers while acting as "in charge" when supervisors and managers were away• Familiarity with troubleshooting branch technology such as 3D printing, security gates, printer release station, and photocopier/scanner• Proven ability to establish rapport with customers and staff

Oakville, Ontario

• Proposed new and sustainable recommendations to improve accessible services at OPL, using research on best practices in the industry as well as data collection and analysis. A written report was presented to the senior management team• Trained staff at all branches, as well as community groups, on available accessible services, including CELA, reading aids, and MagnusCards. With this training, we saw an increase of accessible services being promoted in branch, as well as a significant jump in CELA memberships• Managed time, and organized priorities based on changing needs of the library• Assisted programmers with outreach programs for children in underserved areas• Created in-house displays to support library initiatives, and increase interest in low circulating materials

Toronto, Ontario

• Assisted users with bibliographic information and reference queries online• Familiarity with research databases, including: EBSCO, ProQuest, OVID, Web of Science, and Scopus• Effectively communicate with staff and students using an online chat platform

Masters, Library And Information Science

Activities and Societies: Member of the Student Librarian's Association for Children and Youth Services (SLACYS) and Student Progressive.

Masters Of Science In Education, Elementary Education And Teaching

Activities and Societies: Kappa Delta Pi (Honour Society) and Kappa Gamma Pi (Honour Society).

Honours Bachelor, Kinesiology And Exercise Science

Activities and Societies: Member of the Emergency First Response Team for three years, supervisor for one year.Completed a double degree.