Devendra Shukla Email & Phone Number

Gurugram, Haryana, India

Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication skills.Conducting quarterly performance reviews.Contributing to the growth of the company through a successful… Show more Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication skills.Conducting quarterly performance reviews.Contributing to the growth of the company through a successful team.Creating a pleasant working environment that inspires the team. Show less

Gurugram, Haryana, India

1.Claim Processing• 2. Submit billing data to the appropriate insurance providers.• 3. Resolve denial instances.• 4. Developed and implemental quality assurance process to check accuracy of claim processing.

Gurugram, Haryana, India

Dispute and Fraud Analyst in Fidelity Information Services (FIS).Research & analyzing fraudulent transactions on credit and debit card.Analyzing fraud transaction done through Visa and Master Card.Processing request of customers and bank to fix the issue.Setup a fraud case to proceed the chargeback to the merchant.Processing transactions/documents/balance transfer related to the fraud reported on customer’s accounts as per the process defined by the client, I work for US… Show more Dispute and Fraud Analyst in Fidelity Information Services (FIS).Research & analyzing fraudulent transactions on credit and debit card.Analyzing fraud transaction done through Visa and Master Card.Processing request of customers and bank to fix the issue.Setup a fraud case to proceed the chargeback to the merchant.Processing transactions/documents/balance transfer related to the fraud reported on customer’s accounts as per the process defined by the client, I work for US client & customers.Maintaining UPH (Unit per hour) of 8 per hour..Maintaining the quality standards as per the process requirement.Review of daily key operation deliverables.Updating Managers/supervisors on process performance & updates. Show less