Pamela O. Email & Phone Number

Over 15 years of experience providing customer service in office support roles and in technical support roles with a proven ability to provide helpful, friendly, and knowledgeable service over the phone and in-person. Experienced with working individually and collaborating with a team.

Listed skills include Information Technology, It Support, Customer Service, Medical Terminology, and 17 others.

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  Enterprise It Specialist Ii, Rapid Response Deskside Technician

  R1 Rcm

  May 2022 - Present - Portage, Michigan, United States

  The Rapid Response and Governance team delivers white-glove support for projects and escalations. Lead of multiple hypercares (On-demand IT support channel in a teams group chat) for users in transition from one device to another, either by internal projects or acquisitions. Imaging and shipping computing devices to users efficiently.Training users on how to use new computer equipment, software, and created and provided documentation on the new process. Essential Functions:• Providing onsite desk-side and remote technical support on a variety of issues via telephone, e-mail, or walk-in and log a service ticket.• Ensure, track, process arrived inventory, and reconcile inventory data issues.• Resolving service tickets or escalate to other support entities as needed and within SLA parameters.• Configures, installs, and updates desktops, laptops, peripherals, networks, and related software.• Proficiency with Microsoft Office, remote desktop support technology (such as Teams), and support desk/bug tracking software.• Basic Windows administration experience (e.g., modifying file/folder permissions, Active Directory accounts, Exchange distribution lists, etc.).• Working with a variety of computer desktop and notebook hardware, including printers, flat panel monitors, cabling and connectors for networking and peripherals.