 Preparing and sending scorecard (Recovery) on daily basis to top management and preparing month end report for management. Allocation of work on weekly/monthly basis to the team. Consolidation of repayment file for all team members during month end for performance review and VIC calculation. Preparing VIC calculation for management approval. Supervising Journaling team and cross checking all entries whether they are hitting correct GL or not. Reviewing customer level repayment file which was maintained by deduction analyst. Audit Consolidated repayment file which is submitted to client with timely submission for month end closing. Ensure that TAT and targets are met consistently as per service level agreements. Creating the SOPs and Process Map for identification of revenue leakage or gaps. Perform constant review of internal processes and identify opportunities for improvement to increase process efficiency and customer satisfaction.  Maintaining leave tracker and VAM report for whole team. Providing Process training to new hires candidates and the existing employees.

 Worked as Deduction Specialist. Validating Deduction taken on invoice and sending customer for repay if deduction was invalid. Worked on deduction related to OS&D, pricing, off invoice deals, Promotion etc. Re-challenge to Customer for taking Invalid deduction and request for repayment. Pull report from SAP by using T-Code Fbl5n, Fbl3n, UDM, VBRK etc. Pull and Consolidate year by year customer deduction report for finding the recovery opportunities. Validating customer Backup, POD, Invoice for finding invalid deduction. Identifying the unallocated, unapplied and unidentified payments. Reporting the same to the onshore as well as offshore team. Posting payment on correct GL with deduction and transferring the amounts to relevant accounts. Verifying every transaction with some check point before journaling payment in F-30.

 Worked for US based Insurance Company in Commercial Property and Casualty Insurance Underwriting, Worked as Insurance Underwriter Assistant (UA). Renewal and issuance to all line of Business (Auto, General Liability, Business Owners Policy, Property, Inland Marine, Worker Compensation) Processing and Preparing the Authorizations letter to Insurance company for the payment of claim amount. Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations such as motor vehicle accidents, slip and falls, or alleged negligent behavior. Examine photographs and statements. Communicate with insurance Brokers/Underwriter to obtain information necessary for processing the policy. Verifying the premiums, coverages, endorsement, settlement documents and total amount to be paid. Follow Underwriter’s instructions and request for policy changes.

 Worked as KYC analyst. Searching with 5 step matching criteria by US based hit list report. Analysis suspicious buyer and report to L1, L2 and compliance team. Verifying every document, ID Proof and hit list report before sending case to non-compliance team. Ensure that TAT and accuracy are met consistently without any error. Sharing the feedback on errors and escalations with team.