Devendrakumar Jain Email & Phone Number

Bangalore

1. Working as 2nd level support, assisting users with issues related to bank application with the help of tools like SQL, Oracle, Splunk, scripting, wire-shark, server logs, workstation logs, SCCM and other remote tools. 2. As part of Incident and problem management, collaborating with multiple teams for RCA and Stake Holders as and when needed.3. Maintaining inventories for SSL certificates and other artifacts for applications supported by my team.4. Conduct training sessions for colleagues and new joiners and knowledge sharing, creating knowledge documents as and when required.5. Also work on Siebel, Pega and SharePoint applications.6. Been to Australia for attending project transitions and training.7. Automate activities where possible using various automation tools.8. Completed training's in Oracel Siebel, Java web tuning, Selenium, Splunk, Database for Developers (Certified), ITIL foundation (Certified)

Working with Microsoft's partner (Convergys) in multiple windows operating systems and networking for Small Business and Consumer Technical Support in Voice process, As Floor support: Worked as a Floor Support for the establishment of process in new site of Convergys.Providing technical and process guidance to Frontline agents in different aspects of providing technical support to home based customers. Interacting with higher management, stake holders to understand and assist in improving quality of service provided.Helped in training the agents in technical troubleshooting as well as soft skills. As an Escalation Engineer:Working (collaboratively with other teams where required) on issues escalated by front line providing expert assistance to the customers by resolving their computer Microsoft software issues. using various Microsoft tools available.Providing on call assistance to agents in technical troubleshooting where ever required keeping in mind the Average Handling Time permitted to frontline colleagues. As an FL agent: Handled the networking calls for Microsoft Operating System US home consumers.Assist in setting up wireless network and peer to peer networks.Trained on all wireless, wired and printer sharing issue. Involved in technical training programs for Microsoft Operating systems and networking.

Pune Area, India

Leading Company in AMC, Networking, Quick Heal Antivirus, Networking Products and having number of clients under AMC. Branch Offices at Pune (Prabhat road), Bhosari and Mumbai. Worked as system admin for mid scale pharmaceutical client company for NIPL.Responsible for maintaining the hardware, software inventory for the site. Resolving all server, user computers, software, network, hardware, printer related issues.

Diploma In Electronics And Telecommunication

SSC Pune 2002

Electronics And Telecommunication

Activities and Societies: Successfully organized 3 activities, like Art Exhibition, Teacher's Day and Send Off (for 3rd year colleagues).

Education record