Deven Govender

Deven Govender Email and Phone Number

MBA Candidate | Director : Business Development Internal | Business Development Lead at AutoTrader @ AutoTraderSA
randburg, gauteng, south africa
Deven Govender's Location
City of Johannesburg, Gauteng, South Africa, South Africa
Deven Govender's Contact Details

Deven Govender work email

Deven Govender personal email

n/a
About Deven Govender

Dedicated Business Development Executive who has networked with some of the most significant corporate executives in South Africa. I am adept at developing effective marketing strategies and possess strong leadership skills to lead, manage, inspire, and motivate people. My proven track record in managing and exceeding targets in competitive markets led me to taking two start-up technology companies to market while growing customer numbers year on year, both these start-ups have been monetised and delivered value to both customers and shareholders. As an expert business strategist, I possess a strong understanding of organisational development design across a range of areas, including new business development, product scoping and development, business planning, and business model financial forecasting. My experience in operations management, has allowed me to develop and execute strategies that align with strategic business objectives while optimising efficiency and performance. Experienced effective communicator with over 23 years of success in building organisational growth. I am a persuasive negotiator with a track record of presenting joint ventures, evaluating acquisition opportunities, and identifying new markets with integrity and professionalism. I am known for innovative thinking and identifying more efficient ways to grow company assets by recommending new products, transforming current product offerings, and testing new market approaches to disrupt existing marketsMy diverse skillset, is well-equipped to help businesses achieve their strategic goals, identify new growth opportunities, and drive success.

Deven Govender's Current Company Details
AutoTraderSA

Autotradersa

View
MBA Candidate | Director : Business Development Internal | Business Development Lead at AutoTrader
randburg, gauteng, south africa
Website:
autotrader.co.za
Employees:
134
Deven Govender Work Experience Details
  • Autotradersa
    Director Business Development Internal
    Autotradersa Mar 2016 - Present
    Johannesburg Area, South Africa
    As a senior member of the leadership team reporting directly to the CEO, my main responsibility is to identify and pursue new business opportunities for AutoTrader. This includes overseeing the development and execution of transitional plans, such as restructuring, implementing new technologies, entering new markets, conducting market research, and building relationships with potential partners and clients by developing new business models, identifying potential partners, and leading negotiations to close deals, Joint Ventures and partnerships in order to identify opportunities for growth and collaboration and developing strategies to increase sales and revenue.
  • Autotradersa
    Head Of Business Development
    Autotradersa Dec 2013 - Feb 2016
    Johannesburg Area, South Africa
    Reporting directly to the CEO with responsibility for identifying new business models and partnerships and driving negotiations and closing commercial partnerships across the business. Accountable for the development, implementation and execution of all transitional plans across the business ensuring that deliverables are achieved and are aligned to the strategic goals.
  • Autotradersa
    Head Of Private Sales - Auto Trader South Africa
    Autotradersa Feb 2011 - Nov 2013
    Johannesburg Area, South Africa
    As the Head of Private Sales for AutoTrader my responsibilities included building and executing the sales strategy for the both the C2C and C2B markets with the core focus in Digital Transformation, which included the migration of Print Offline products to Digital Online self-serve products to new markets by identifying business opportunities and routes to market.Promoted into this Senior Role as Head of Private Sales I am a highly effective and influential Contact Centre Senior Manager who has extensive experience in managing sales generation for Inbound and Outbound contact Centre’s, through sales campaigns, add on sales, up selling, cross selling and services campaigns. I have excellent operational and commercial experience with the drive and commitment to achieve results. I have successfully implemented online advertising platform for trade customers and embedded this within the current telesales team.1. Trend analysis and forecasts.2. Setting the operational targets for the staff through KPIs formulation.3. Reporting the supportive reports to the Sales and Accounting department to issue the monthly invoices.4. Managing the Call Center Revenue target from the ongoing operations by maximizing the Call Center Agent utilization.5. Take the actions required to implement policy across all the Call Center Levels.6. Ensure the compliance of the operational processes and policies with the guidelines of the NCC7. Determining staff training and development plan to continuously succeed in delivering a high standard of inbound and outbound services.
  • Autotradersa
    National Call Centre Manger Auto Trader - South Africa
    Autotradersa Aug 2003 - Jan 2011
    Johannesburg Area, South Africa
    Developing and implementing a strategic plan for the National Call Centre which is consistent with the strategic direction of Trader Media.• Developing and maintaining effective relationships with key internal and external customers• Managing the day to day functions of the National Call Centre including: Direct management and supervision of National Call Centre staff and Photo Agents nationally• Managing people from process, product and being a hands-on Strategy Expert• Maintained and improved call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.• Accomplished call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and driving correct behaviour; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Prepared Call Centre performance reports by collecting, analysing, and summarizing data and trends.• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Merchants
    Call Center Support Representative South African Airways
    Merchants Apr 2000 - Mar 2003
    Johannesburg Area, South Africa
    South African Airways were launching their first E-commerce website and Customer Service Desk which was outsourced to the Merchants group which was led by Mr Nico Bezuidenhout from SAA. It was here where I started building a foundation on how to provide excellent customer service and encourage customers to use online booking engine on the newly developed website www.flysaa.com. My responsibilities at South African Airways included providing information and assistance to customers using the airline's loyalty program, SAA Voyager. This involved helping customers with flight reservations, itinerary changes, and baggage concerns. Additionally, this included resolving customer queries related to unallocated loyalty program points and miles and provided flight information, checked baggage, and solved ticket-related travel problems. In the event of an overbooked flight, I was responsible for checking boarding passes, upgrading seats, and re-issuing tickets. Overall, my goal was to assist passengers with booking and providing tickets to ensure a smooth and hassle-free journey.
  • Merchants
    Call Center Support Representative
    Merchants Mar 1999 - Mar 2000
    Johannesburg Area, South Africa
    As a Dimension Data Group company, Merchants has provided customer contact solutions to a variety of blue chip organisations part of this role entailed Assisting customers with ISP suspensions and re-connections to the internet. This was basic one-call resolution Changing payment plans.Responsibilities• Providing productive customer contact solutions• Building customer relationship processes in line with customer satisfaction• Implementing a one call resolution• Update the debtor’s book to 30 day and 60 day accounts• Represent the customer to the rest of the business - Customer Advocate• Demonstrate excellent product and system knowledge• Handle client queries regarding billing and activations of new Accounts• Updating clients information
  • Absa
    Call Center Support Representative Absa Home Loans
    Absa Nov 1998 - Feb 1999
    Johannesburg Area, South Africa
    ABSA Direct - Call Center Support Representative Home LoansResponsibilities• Assist customers with completing Home Loan Applications• Demonstrate excellent product and system knowledge• Handle client queries regarding existing home loan policies and other enquiries• Capturing all Home Loan Applications• Following up with Buyer and Sellers on Home Loan Application status• Updating clients information• Escalating queries to Deeds Office• Selling value added products- Short term insurance
  • Standard Bank
    Call Center Representative Standard Bank Credit Card Division
    Standard Bank Dec 1997 - Oct 1998
    Johannesburg Area, South Africa
    Standard Bank Credit Card Division. Collections Department - EDSResponsibilities• Capturing new business Credit Card applications• Demonstrate excellent product and system knowledge• Handle client queries regarding statements and service fee charges• Client Verification through 3rd party Credit Bureau• Identify Fraudulent Applications and escalate to Fraud Investigation Team• Calling all 60 and 90 Day customers to arrange payment plan• Issuing of New Cards to walk in customers• Updating clients information and limit increases on existing applications• Folding Credit Card statements and prepare them for postage• Scanning all Applications and Supporting documents to fish tape Scanner
  • Fnb South Africa
    Bank Teller - Bulk Cash First National Bank
    Fnb South Africa Dec 1996 - Nov 1997
    Johannesburg Area, South Africa
    Responsibilities included Balancing of cash received• Verify customer cash deposits• Prepare client registers and ensure that it is accurately completed• Balance and Reconcile cash on compass or ISA or relevant counting system and print report for submission to treasury• Verify customers details on compass to ensure that the account number and is correct customer reference is correctEnsure that Cash Processing procedures are adhered to• Sign for work received• Check that the information on the bags are correct and compare it to the register that you have signed for• Write bag number, customer information, time you open the bag and the codes that refer to the customers on white board and show it to the camera• Empty the bag inside out and show it to the camera• Count the money as per the procedure and ensure that it balances• Stamp the deposit slip place it back into the bag and sent it to the clientHealth and Safety• Participate in safety forums created by company for example safety meetings and safety talks• Report all safety incidents to the relevant people• Discuss all safety incidents• Follow-up on any activities assigned through safety meeting/committee/representative/management• Attend safety education and refresher programmes• Comply with safety policies and procedures at workplace• Distribute safety information as and when required
  • Nedbank
    Administrator Short Term Insurance Nedbank
    Nedbank Nov 1995 - Feb 1996
    Johannesburg Area, South Africa
    Administration of Claims and Pay-Outs to Nedbank Policy HoldersResponsibilities• Perform administrative duties, including filing the necessary paperwork for all insurance claims brought on behalf of the company and any other paperwork assigned• Submit new applications to relevant Insurance Claim teams• Keep daily progress of New Business• Obtain Policy Information and schedules in preparation for client appointments and reviews• Assist clients with all servicing queries

Deven Govender Skills

Strategy Management Team Leadership Call Center Online Advertising Sales Business Strategy Call Centers Outsourcing Business Transformation Sales Management Performance Management Project Management Programme Delivery Business Process Project Planning Marketing Strategy Strategic Planning Team Building Key Account Management Forecasting Department Budgeting Program Management Project Delivery Publishing Performance Improvement Key Performance Indicators Account Management Budgets Team Management Operations Management Streamline Processes Turn Around Situations Product Mix Lead Generation Activity Based Management Business Activity Monitoring Performance Measurement Business Analysis Analysis Operating Models Expansion And Growth Into Africa Trademarks Intellectual Property Automotive Classifieds Change Management

Deven Govender Education Details

Frequently Asked Questions about Deven Govender

What company does Deven Govender work for?

Deven Govender works for Autotradersa

What is Deven Govender's role at the current company?

Deven Govender's current role is MBA Candidate | Director : Business Development Internal | Business Development Lead at AutoTrader.

What is Deven Govender's email address?

Deven Govender's email address is de****@****ader.nl

What schools did Deven Govender attend?

Deven Govender attended Wits Business School, The London School Of Economics And Political Science (Lse), Wits Business School, Wits Business School, Wits Business School, Leader Motivation, South African Airways Commercial Centre For Learning, South African Airways Commercial Centre For Learning, Allenby Campus, South African Airways Commercial Centre For Learning, Lenasia South Skf, Lenasia South Secondary.

What are some of Deven Govender's interests?

Deven Govender has interest in Children, Soccer, Fast Cars, New Technologies, Camping, Golf, Travel, Fishing.

What skills is Deven Govender known for?

Deven Govender has skills like Strategy, Management, Team Leadership, Call Center, Online Advertising, Sales, Business Strategy, Call Centers, Outsourcing, Business Transformation, Sales Management, Performance Management.

Who are Deven Govender's colleagues?

Deven Govender's colleagues are Jody Fairbairn, Karishma Jugroop, Eon Smuts, Jc Autotrader, Emma Forester, Roman Saba Ntale, Yu-Lin Lazarus.

Not the Deven Govender you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.