Devesh Kumar Email & Phone Number

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

Gurgaon, India

Chandigarh Area, India

Working in NOC (Network Operation Center) department as a NOC engineer Working for Telstra under TPN Project as a Layer-2 TPN NOC engineerProviding assistance to the clients regarding there queries about Telstra Network Layer 2Had good understanding of Incident Management, Alert Management and possess good Monitoring SkillsClient interaction through Mail, Chat as well as via PhoneHave a good knowledge and understanding of different Monitoring tools such as New Relic, Traverse, Kilda, Azure Insights and AWSHands on experience of Various Ticketing tools such as OTRS, Service Now, Service Aide (CA), Jira and ConfulenceHaving Basic Knowledge of Active Directory and worked with User Creation, Deletion and Updating Permissions. Having Basic Knowledge about Networking

Chandigarh Area, India

Worked in International Outbound Technical Process for Charter Spectrum/Time Warner Cable.Able to help the customers by doing troubleshooting over the phone like fixing of cable services, Internet services and phone services.Having good knowledge of technical skills to resolve query of customers by providing first call resolution.

Chandigarh Area, India

Worked in Inbound in Jet Reservation Process for Jet AirwaysManaged customer queries like booking tickets, cancellation of tickets, Rescheduling of ticketsHaving good convincing skills

Chandigarh Area, India

Worked in Outbound in Sales ProcessUp sell the Active Channels to the Tata Sky customersHaving excellent selling skills