1. Resolve product or service problems by clarifying the User's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.2. Resolve User complaints via Live Chat.3. Contribute to team effort by accomplishing related results as needed4. Build sustainable relationships of trust through open and interactive communication5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution6. Ensure Customer Satisfaction7. Assist with cryptocurrency Deposit, Withdrawal, Account Function, Payment, Peer to peer order services8. Escalate problems with related teams such as problems with withdrawing funds, account problem.