Project: APPLEDomain: Retail- Led 6 tracks in the APPLE project with an experience of 3 years in User Acceptance Testing (UAT).- Spearheaded Interactive Voice Response (IVR) testing using the CYARA platform.- Developed & automated the IVR prompt messages using the CYARA tool which reduced testing time by 80%.- 1-year experience in testing the Automated chatbot. - Guided a team of 10 QA testers, including setting goals and objectives, providing guidance and support, and conducting performance evaluations.- Delivered 25 monthly Execution Summary reports during UAT execution Phase to the UAT lead using the URT tool for the last 3 years.- Drove continuous improvement initiatives, such as implementing 3 new testing tools and technologies, enhancing testing processes, and promoting best practices.- Collaborated with 5+ cross-functional teams, including development, project management, customer support, and Biz testers to ensure the timely and successful delivery of products.

Project: Neiman Marcus, SYSCODomain: Retail- Executed functional, integration, and production support testing for the US Retail client.- Administered Automation testing by running regression cases and maintaining the scripts. - Executed the upgrade of Quality centre QC 10 to ALM 11.- Led the Production support testing of 35 system applications and tested BI report.- Analysed the Requirements based on the functional specifications and prepared Test Scenarios and Test cases based on the requirements.- Facilitated the preparation of the Requirement Traceability Matrix (RTM) and Test Planning document.- Performed Smoke and Regression testing by executing test cases.- Reported defects to the Dev team using Jira and facilitated Defect triage meetings with the Development team.- Conducted Daily Standup meetings and Client meetings and consolidated daily test execution and Defect Summary reports.- Conducted 20 training sessions to enhance team skills and knowledge.

Project: Neiman MarcusDomain: Retail- Conducted Manual testing of software applications, including functional, regression, and performance testing.- Reported and tracked defects using QC which upgraded to ALM, and worked with development teams to resolve issues.- Administered automation testing - Learned Requirement analysis based on the functional specifications.- Guided Smoke and Regression testing and updated Daily status to lead by EOD.- Retested and closed Defects/Bugs.- Updated skills and knowledge periodically through training sessions.