Devi Sri Email & Phone Number

Chennai, Tamil Nadu, India

Experienced in handling KYC for individuals and various entities (Corporate, Partnership, Sole Proprietorship, Trust, HUF, and LLP) for credit card and savings account operations. Skilled in conducting periodic reviews, managing new and existing customer KYC, and handling dormant and unclaimed processes. Ensured strict adherence to RBI regulations (CDD, SDD, and EDD checks) and efficiently managed queries and urgent requirements. Proficient in restricting customer transactions based on KYC… Show more Experienced in handling KYC for individuals and various entities (Corporate, Partnership, Sole Proprietorship, Trust, HUF, and LLP) for credit card and savings account operations. Skilled in conducting periodic reviews, managing new and existing customer KYC, and handling dormant and unclaimed processes. Ensured strict adherence to RBI regulations (CDD, SDD, and EDD checks) and efficiently managed queries and urgent requirements. Proficient in restricting customer transactions based on KYC procedures to enhance compliance and security Show less

Chennai, Tamil Nadu, India

Proficient in Workforce Management (WFM) for contact centers with expertise in occupancy, schedule adherence, shrinkage, AHT, capacity planning, scheduling, and time utilization. Managed the entire scheduling cycle from new hires to terminations, including overtime and shift adjustments. Conducted weekly capacity planning and real-time monitoring to maintain service levels. Collaborated with operations managers and team leads to support business needs and generate insightful reports.

Chennai, Tamil Nadu, India

Ensured smooth daily operations and supervised task execution, handling account openings and closures, and updating customer details. Resolved issues related to net banking, credit cards, and debit cards. Managed the Customer Underwriting and Compliance Operations (CUCO) process and ensured compliance with KYC policies. Organized queues, files, and reports in accordance with company policies.