Devian Punja Email & Phone Number

Hemel Hempstead, England, United Kingdom

As an experienced Customer Success Manager, I specialise in driving technology adoption and maximising value through strategic customer engagement, particularly within the public sector, including NHS Trusts and councils. With a solid foundation in Cisco processes and tools such as Velaris, Gainsight, SAP, and Power BI, I help clients navigate the full Cisco lifecycle, ensuring seamless integration and continued success with their technology investments.In my role, I am dedicated to delivering Customer Success Plans that align with both client goals and technical solutions, facilitating faster time-to-value for their Cisco environments. I have a track record of helping customers fully adopt technologies such as Cisco Smart Accounts and EA agreements, driving greater business outcomes and contributing to their digital transformation.A key focus of my work is leveraging Cisco’s rebate programmes by ensuring clients not only adopt but continuously expand their usage of Cisco solutions. This approach has generated substantial rebates for the organisation, all while helping customers unlock the full potential of their technology investments. My ability to foster strong relationships, conduct in-depth reviews, and identify growth opportunities through upsell and cross-sell initiatives ensures that both customers and stakeholders see long-term value from our engagements.

Watford, United Kingdom

 Undertaking regular analysis and producing reports that are used by the PMO Operations Manager.  Notify project team when project anomalies are discovered Coordinating with third party suppliers in order to bridge gaps for in-house resources e.g. Arrow, BlueKong and Tech Collective. Assisting project/accounts managers with scheduling in ideal resources as well as managing customer credit accounts. Assisting with Pre-sales team to ensure that the Statement of Works (SoW) has been created to the expected standard. Scheduling initial meetings with clients in order build rapports and outlay the main objectives within the SoW e.g. Shawbrook Bank, Western College and Marshall Motor Group. Using AutoTask to create a general pool of information that everyone related to the project has access to. Liaise with consultants to ensure that the project is running smoothly, on time and to budget and relay this information to clients.

Watford, United Kingdom

 Sales invoicing for the financing department  Opening sales accounts - Including taking up references & credit checks  Raise deliveries for the warehouse team  Using SAP Intermediate to advanced level, which allows invoices, good receipts and deliveries to be raised and sent to clients.

Greenford

 Pick up my deliveries from the warehouse, organise my drop offs and make deliveries to customers  Carry out constant van checks to a demanding list  Dealing with customer queries with excellent customer service

Harrow, London

I have my own mobile male grooming business - Always keeping up with the demand to ensure I provide the best possible haircuts along with excellent customer service.

Tutor students in Mathematics at KS3 and GCSE level

Harrow, United Kingdom

 Being one of the most experienced members of staff and a key team player that always willing to go the extra mile and assist others Cashing up at the end of the day  Calculating the weekly figures and targets  Picking up managerial responsibilities