Devika D Email & Phone Number

Sydney, Nsw, Au

Blackburn, Victoria, Australia

Work closely with the Volunteer Resources team to understand data analysis and reporting requirements. Develop dashboards and reports for key metrics and initiatives on a routine and ad-hoc basis. Assist in data extraction and analysis of volunteer surveys and support in compiling reports summarizing survey findings .Assisting the Volunteer Resources Team with other tasks on request or as identified as growth and learning opportunities.

St Leonards, New South Wales, Australia

General administration tasks to support the smooth running of the volunteer program. In the process of the implementation of new CRM ,applied my proficiency in Excel - did data clean up, data conversion preparation, data analysis to support the Fundraising and Marketing team. Did Volunteer program document review – uploading and reviewing all documents via document control. Audit the company’s fundraising register – ensured the accuracy, the compliance and data management of the fundraising activities and simplified the record keeping of all donations – created spreadsheets for easy data reporting.

Rouse Hill

India

Involved in the processing of Credit Card Settlement Reconciliation and daily Settlement Activities of Citibank Thailand, Taiwan, Philippines, Hongkong.Payment Reconciliation, Over Payment & Return Cheque accounting.Chargeback Rejects - Reposting, to track all the chargeback rejects received for the day and re-post the transactions to the other active card of the customer using systems like TRAMS, CMS-Credit Management System, and Cardpac.Accounting of Chargeback’s, Representment’s, Pre-Arbitrations and Posting & Authorizing of Financials in Systematic (Financial Management System).Investigation of Customer Queries and resolution of any ageing items in the GL’s using ECS platform(Vision plus Platform).Involved in a Project in Migrating ECS system to Enhanced Version of Card system ECS+ (Vision plus platform).Involved in User acceptance testing(UAT)\​Business testing of all Migration project from ECSsystem to Enhanced version of Card system ECS+.Creation of UAT tests Scripts and Test Data from various sources using Business Requirements and Design documents.Executed the tests scripts manually and recorded defects in Quality Center.Creation of UAT tests Scripts and Test Data from various sources using Business Requirementsand Design documents.Identify Key project risks, issues and manage to resolution or escalate accordingly.Assist Test manager for defect resolution.