Devika Singh, Chrp Email & Phone Number

Mississauga, Ontario, Canada

• For projects/initiatives, responsible for determination of scope of work, development of plan in regard to gathering of business requirements, identifying areas of risk, identifying relevant stakeholders, managing timelines/deliverables/expectations and resourcing requirements • Responsible for providing counsel to functional teams as required• Responsible for creating and maintaining solid relationships with business partners and both internal and external business partners/team… Show more • For projects/initiatives, responsible for determination of scope of work, development of plan in regard to gathering of business requirements, identifying areas of risk, identifying relevant stakeholders, managing timelines/deliverables/expectations and resourcing requirements • Responsible for providing counsel to functional teams as required• Responsible for creating and maintaining solid relationships with business partners and both internal and external business partners/team members to ensure effective communication regarding managing project/initiative key milestones and expectations• Responsible for successful deliverables and knowledge transfer of new process/procedures via documentation of all process workflow changes. Once this is completed must ensure to communicate to all impacted stakeholders along with ensuring this material can be retrieved easily in the event of an audit request or legal proceedings• Responsible for having extensive knowledge of relevant core processes of the Incentive Comp Delivery team and business strategies for salesforces and how each other impacts one another• Responsible for having high degree of analytical and business mindset• Responsible to take initiative and work successfully in an unstructured environment to produce exceptional results for both business and Incentive Comp Delivery teams Show less

Mississauga, Ontario, Canada

• Administer IRP referrals program according to the guiding principles outlined in the FPIRP Compensation Plan and in compliance with RBC’s policies and procedures• Validate weekly, monthly and quarterly compensation files to ensure timely and accurate processing and reporting of IRP referral payments• Process and adjudicate adjustments and escalations of varying complexity and ambiguity in accordance with established business rules• Investigate and respond to inquiries from the IRP… Show more • Administer IRP referrals program according to the guiding principles outlined in the FPIRP Compensation Plan and in compliance with RBC’s policies and procedures• Validate weekly, monthly and quarterly compensation files to ensure timely and accurate processing and reporting of IRP referral payments• Process and adjudicate adjustments and escalations of varying complexity and ambiguity in accordance with established business rules• Investigate and respond to inquiries from the IRP salesforce and business partners within established SLAs and provide coaching to salesforce when necessary to ensure guidelines/timelines met with no negative impact to their compensation• Created and implemented quality assurance controls for IRP referral compensation payments submitted to HR Payroll for processing • Provide superior support and maintain strong relationships with both IRP salesforce and business partners to ensure timely and appropriate action to their needs• Create and maintain compensation related documentation and operational process manuals• Advocate for addressing areas of elevated risk of errors in IRP referrals compensation and identifying areas of time wastage to increase efficiencies and quality of service for both IRP salesforce and business partners Show less

Mississauga, Ontario, Canada

• For projects/initiatives, responsible for determination of scope of work, development of plan in regard to gathering of business requirements, identifying areas of risk, identifying relevant stakeholders, managing timelines/deliverables/expectations and resourcing requirements • Responsible for providing counsel to functional teams as required, both Investment and Retirement Planner and Financial Planner• Responsible for creating and maintaining solid relationships with business… Show more • For projects/initiatives, responsible for determination of scope of work, development of plan in regard to gathering of business requirements, identifying areas of risk, identifying relevant stakeholders, managing timelines/deliverables/expectations and resourcing requirements • Responsible for providing counsel to functional teams as required, both Investment and Retirement Planner and Financial Planner• Responsible for creating and maintaining solid relationships with business partners and both internal and external business partners/team members to ensure effective communication regarding managing project/initiative key milestones and expectations• Responsible for successful deliverables and knowledge transfer of new process/procedures via documentation of all process workflow changes. Once this is completed must ensure to communicate to all impacted stakeholders along with ensuring this material can be retrieved easily in the event of an audit request or legal proceedings• Responsible for having extensive knowledge of relevant core processes of the Variable Compensation Shared Services Group and business strategies for both the Investment and Retirement Planner and Financial Planner salesforces and how each other impacts one another• Responsible for having high degree of analytical and business mindset• Responsible to take initiative and work successfully in an unstructured environment to produce exceptional results for both business and Variable Compensation Shared Services teams Show less

Mississauga, Ontario, Canada

• Provide production and operational support for Career Sales Force operations team, Mortgage Specialist (MS) salesforce and Investment and Retirement Planner (IRP) salesforce • Provide quality assurance and controls for both IRP and MS compensation payments submitted to HR Payroll for processing • Provide superior support to business partners and create and maintain strong relationships with service partners to ensure client satisfaction• Maintain both IRP and MS locator sites for… Show more • Provide production and operational support for Career Sales Force operations team, Mortgage Specialist (MS) salesforce and Investment and Retirement Planner (IRP) salesforce • Provide quality assurance and controls for both IRP and MS compensation payments submitted to HR Payroll for processing • Provide superior support to business partners and create and maintain strong relationships with service partners to ensure client satisfaction• Maintain both IRP and MS locator sites for accuracy and functioned as first point of contact for technical issues or revisions• Troubleshoot ICM production issues and escalate technical issues to IT support team• Identify, track and resolve business systems issues – investigation, user administration, impact and root cause analysis• Assist with the management of implementing system and/or variable compensation program changes• Manage the definition of business and operational requirements through facilitation of working sessions with business partners, IT partners and other colleagues.• Support non-standard payroll reporting and ad-hoc reporting and analytics• Created and executed business test cases and performed detailed levels of UAT and PIV testing• Provide post project support through effective process/system knowledge transfer to all teams required and function as SME during duration to ensure minimal disruption in day-to-day business functions • Participate in special projects as required Show less

Mississauga, Ontario, Canada

• Support business analysts with quality assurance checks on work prior to being distributed to partners, non-standard payroll reporting, ad hoc reporting and analytics• Maintain access database for updates to data used in reporting and compensation calculations• Deal with multiple, inter-dependent tasks and priorities in an ever-changing environment• Realtor program administrator and first point of contact for escalations

The Osgoode Certificate In Workplace Mental Health Law

Course content covered employers responsibility to provide both physical and psychological safe work spaces. Topics covered were substance.

Human Resources Management With Honours, Human Resource Management

Bachelor Of Arts - Ba, Economics

Bachelor Of Arts - Ba, Psychology