Devika S B Email & Phone Number

Hello, I am Devika!As Senior Associate - Quality Assurance and Subject Matter Expert I possess an overall 7+ years of experience in Retail Industry - Category Management handling both food and non-food categories. •Presently associated with Tesco Bengaluru as Senior Associate – Product Operations.•Expertise in developing high level Managements reports in an accurate and timely manner.•Energetic leader dedicated to building strong team environments by mentoring/coaching and fostering open communications to ensure strong, lasting and mutually beneficial relationships.•Work effectively in a fast-paced environment and consistently prioritize tasks and meet deadlines.•Demonstrated proficiency in handling & landing the change programs to the team.•A good communicator with excellent skills in building relationships.•Ability to work under pressure.•Possess strong analytical, problem solving and organizational abilities.•Have a good sense of Attention to detail, with the ability to connect to the bigger picture.•Drive for results - Result oriented individual, push self and others to achieve results

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  Senior Officer - Quality Assurance

  Tesco Bengaluru

  Apr 2016 - Present

  •Manage the Product, Pricing & Promotion Operations for UK General Merchandise unit of Tesco HSC•Running KPI reports for the team on a weekly basis.•Work on invoice queries from supplier and make sure the correct details matches our system and suppliers to avoid any discrepancies and UC/OC•Ensure products are launched on time for both channels – UK stores & Online•Ensure the products are priced accurately, set up the Promotions and Markdown as per the pricing policy for both channels – stores & online•Escalation point of contact for critical issues•Ensure 100% quality checks are performed on all activities performed by the team•Liaising with different teams including IT in resolving various technical challenges faced thus ensuring team has all the systems related infrastructure up & running•Ensure regular governance with stakeholders, ensuring smooth & timely progress on deliverables•Ensure SOPs and all training documents are up-to date•Encourage ideas as part of Continuous Improvement•Schedule training as per business requirement and roll out the training calendar to the entire department.•Deliver New Hire trainings.•Monitor & provide feedback to new hires for a period of 6 months.•Prepare weekly reports to highlight the performance and send to Category Directors.•Weekly calls with the stakeholders in the UK to discuss any issues and prioritize work for the week.•Product setup and its maintenance (FOB & Domestic).•Managed the Product Administrative Operations and Merchandising for Toys, Nursery, Stationary, Home, Gardening, Sports & Hardware.•Resolving the supplier issues in Supplier Gateway such as NLF & DCAS upload issues (TSG).•Ensure team has proper support/backup documentation for process or exceptions•Accountable for the Maintenance of database which has information on all products and updating them as and when required.•Update and maintain issue logs, daily activity tracker etc. for the whole category.