Devin Charles Email & Phone Number

Denver, Co, Us

New York City Metropolitan Area

- Trained and supervised newly hired sales agents - Responsible for the onboarding of over 200+ rookie agents - Listened to call recordings in order to give constructive feedback to new hires as well as veteran agents- Participated in management meetings involving the improvement of procedures in regards to the company and new hires-Managed teams of approximately 20+ new hires at a time

New York City Metropolitan Area

-Supervised a team of approximately 5-8 sales agents while still responsible for own production goals-Acted as the primary source for questions regarding all client related issues and assisting when needed.-Became a mentor and go to person for my respective team.-Liaise between management and agent regarding; concerns, issues, any elevated situations, findings, and goal setting.-Delegated tasks to co-captain to get them involved with answering questions and assisting when needed.-Communicated findings, data, and policies provided by management to agents; i.e. addressing areas of improvement, addressing talk times, addressing dial/cycle attempts, lack in behavior, lead dispositioning, notes, login times, emphasizing feedback provided from coaching sessions for improvement, providing own personal feedback and direction based on managerial findings in effort to assist agents.-Conducted goal setting meetings in the beginning of the month for each agent and provide performance feedback from prior month’s results.-Motivated the team and individual agents by conducting weekly sales meetings and following through with agents and team goals.-Set agent coverage times (early – late night shift) and setting weekend schedules for my team.-Worked with agents on troubled files and provided a second voice on files.-Monitored agent efficiency reports to make sure production standards are met on the team.-Sustained positive sales team culture.

Greater New York City Area

-Drove revenue growth by enrolling over 3100 clients and over $1 million dollars worth of debt per month into our debt settlement programs.-Generate new business opportunities to fuel the sales pipeline through consultative selling.-Prospect new business through hot leads and close new accounts.

Greater New York City Area

Develop customer acquisition with strategic marketingAssisting marketing department in generating new customer leads.Work well in team environment and produced quality independent work assignments.

Sales-Increased pharmacy sells by a minimum of 5% a monthBookkeeping-Managed numerous company business accounts

Sales-Leadership Position (minimum 8 accounts with 1500$ sales in a two week period)Interviewing-Interviewed potential employees for the companyTraining -Trained newly hired employees