Devin Collins Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Lisle, Il

The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. Primary lead for the acquisition setup and the decommission of DMG sites Front-line tech support for end users, equipment, and systems Troubleshooting hardware (Rack mounting, Wyse AIO, WIFI & IP Phones, Printers, and UPS’s) and software including (Active Directory, CUCM, Interaction Admin and Logic Monitor.) Management of companywide alerts and silencing outage alarms. Coordination with third-party venders for repair of UPS, HVAC and various server room equipment. Onboarding and off boarding of employees

Naperville, Il

Maintains office services by organizing office operations and procedures; controlling correspondence, scheduling representation and appointments. Gained proficiency in remote access by utilizing team viewer. Improved upon the proficiency in excel analyzing by reorganizing data to provide specific metrics. Delivering a full range of tax services in compliance with laws and regulations.  Building relationships and interacting with clients to provide planning, and consulting.  Provided tax planning and reviewing complex income tax returns.

Oakbrook, Il

The Leader of the Café, who focuses on operating the café through a focus on people, sales, and profits Analyzed and organized store metric to improve on accuracy and proficiency in directing sales and identifying trends Manage staff by providing workflows around cash control policies. Assisted General Manager in conducting systematic performance and quality control evaluations, by reviewing and rectifying procedures with employees.