Oversaw various functions of day-to-day business operations and delivered hands-on approach to all aspects of business. Managed inventory, ordering, and receiving. Developed and maintained vendor relations and negotiations. Recruited, interviewed, hired, and trained staff. Ensured staff was set up for success by managing and overseeing warehouse productivity. Helped resolve customer service concerns and website issues.•Grew natural foods and supplement product line from 40 to 400+ by going to various trade shows that targeted new exciting products and keeping up to date on current trends and buzzwords, capitalizing on specific products that fit needs.•Maximized margins and profits by developing and maintaining vendor relationships and negotiations, ensuring lower margins, becoming exclusive product seller on amazon, and simultaneously promoting vendor products on website. •Increased sales and greatly improved customer experience by overseeing website redevelopment, giving website aesthetics complete warm and inviting makeover through cleaning up categories, improving navigation, ensuring search bar function was working properly, implementing filters to customize search needs, and utilizing SEO. •Streamlined processes and maximized warehouse efficiencies by implementing automated shipping processes for outgoing shipments, drastically speeding up shipping and solving issues with synching multiple platforms. •Created organizational systems for warehouse to maximize space and time, guaranteeing all customer orders were sent out timely and keeping inventory up to date. •Increased sales 30% by implementing new sales channel with Amazon in addition to selling on website, offering curated specialty bundles and negotiating with specific vendors to become sole seller on amazon.

Hired, scheduled, and trained staff. Put warehouse and shipping systems into place. Reorganized and restructured warehouse to better utilize space. Worked with staff to increase productivity and streamline workload. Managed vendor relations and oversaw vendor negotiations to obtain lowest prices and ensure exclusivity with manufacturer. Attended tradeshows and conferences to maintain customer relations and help land new accounts. Diffused customer service issues and helped fix product packaging flaws.•Created and expanded product line after successfully developing solution to fix faulty product dispensing mechanism, which was costing company money and customers, finding new bottle for solution and outsourcing new product design and logo. •Drove opportunities to other sales channels, including direct-to-consumer, sports and fitness, beauty and anti-aging, and pet categories, fixing original product faults, rebranding products, and expanding products to 1+ sku.•Increased sales by setting up amazon sales channel after company started selling direct to consumers.•Created organizational systems and strategy for warehouse to maximize space and time, integrating shipping software which automated shipping process and drastically sped up shipping.

Managed 100+ staff that handled food and beverage for extremely high traffic Staple Center Stadium and Nokia Live which held 20K people. Scheduled, controlled, and maintained labor costs. Directed food services for Staples Center. Worked with various locations to train staff, help with menu development, and oversee quality control. Monitored sanitation practices and ensured staff followed standards and regulations for food safety. Supervised and coordinated activities of cooks and workers engaged in food preparation. Instructed cooks and other workers on preparation, cooking, garnishing, and presentation. Managed inventory through estimating amounts and costs of required supplies, food, and ingredients. Oversaw back-of-house (BOH) day-to-day operations which included training, running pass (quality control), managing employees, ensuring safety standards and regulations, confirming food was distributed timely with exceptional quality, and organizing and keeping kitchen clean. Developed menus and controlled / maintained proper food and inventory costs. Oversaw scheduling and labor costs, hiring, training, and firing.•Streamlined and increased productivity by developing and implementing systems to make processes easier and more efficient, including creating checklists for each concession and luxury box for prepping, stocking, and delivery, and organizing teams within staff to focus on specific jobs and tasks. •Improved quality, consistency, and productivity and helped manage quality control through development of unique checklists for each luxury box and concession, therefore easily identifying problems and creating solutions to fix them. •Ensured quality standards were being met by effectively training each staff on systems and processes and having each employee sign off on checklists created for accountability. •Encouraged high consistency and team morale through helping create positive work culture with employees and team.

Oversaw production for upscale $6M / year, 500-seat restaurant. Helped open both Chicago and Boca Rotan locations. Put systems in place, hired and trained staff, and taught staff procedures, protocols, and menu development.•Decreased inventory costs by developing new menus that cross used products and put systems in place to prevent over-ordering / reducing spoilage.•Cut labor costs, resulting in increase of production by ensuring all systems were in place, providing proper training, and holding employees to higher standards.•Reduced waste costs dramatically through implementing waste sheets and systems to keep track of waste, help set expectations, and coming up with creative ways to utilize as much of product as possible. •Increased line efficiency, streamlined order times, and improved food quality by rearranging and reorganizing stations to prevent bottlenecks and allow orders to be sent out timely and training staff to consistently put out higher quality food and standards.