Devin Gardner Email & Phone Number

San Francisco, California, United States

I am responsible for the technical implementation of large and small-scale Aria professional service projects.

San Francisco Bay Area

San Francisco Bay Area

Campbell, Ca

Provide concise and consumable technical direction to technical and non-technical clients and senior project managers for integrating, deploying and maintaining Condeco SaaS/PaaS services. Effectively engage with all areas of the company - Sales, Support & Development to ensure the company delivers quality robust services and solutions.

Campbell, Ca

Owned client incident process entirely, including initial troubleshooting, identification of root cause, issue resolution including managing any related client raised defects and hotfixes. Worked with application and hardware engineering teams to identify replication steps and possible workarounds regarding client raised defects. Effectively liaised with other team members and communicated issues and escalations to clients and management. Maintained SLA agreements with clients often including on-site Quarterly Business Reviews. Prepared RCA documentation when required per SLA. Performed onsite visits when necessary to troubleshoot on-premise client issues. Created new knowledge base articles and updated existing knowledge articles. Promoted to Professional Services (Deployment) team in January 2017.

Campbell, Ca

Responsible for application support, project management/QA, and data acquisition/management.Supervise application support team (onshore and offshore teams), support enterprise accounts, and thousands of free accounts ensuring customer success utilizing our SaaS application.Skillfully author instructions/best practices for customers regarding production server upgrades or migration.Provide demos for enterprise customers during sales cycle and rollout (In person and web-based).Identify, document, and communicate issues (and resolutions) by authoring documentation for support/engineering teams and presenting support metrics to management to identify recurring problems by metric and proposed solutions.Project Management: Manage multiple onshore and offshore engineers from project inception to completion (conceptualization, architecture, workshops, QA testing, and release) and coordinating deliverables schedule to ensure all deadlines are met.Conceptualized, architected, and manage a large data acquisition process whereby a nationwide commercial property database is created and maintained utilizing web extraction technologies, data feeds, and manual data sources.Intimately involved in architecting and testing a consumer facing SaaS application and developing support processes to support its adoption and growth.

San Jose

Responsible for supporting a team of 3 top revenue producing commercial real estate brokers with computer operations, customer reporting, market research, marketing, and transaction coordination.