Devin Grace Email & Phone Number

Warren, Michigan

• Managed workflow tickets in HP Service Manager• Validated new service requests to ensure all necessary details are included• Created and configured LAN ID’s in Active Directory for all GM new hires• Developed and published process to reduce production time for onboarding new hires• Provided resolution to incident management• Escalated request when appropriate• Remotely performed a variety of Create/ Add / Delete tasks • Mapped network drives to the appropriate servers• Fulfilled service requests accurately within the time period specified• Provided end users access to Active Directory groups

Southfield, Mi

• Provided excellent service for members by telephone, email, internet, or mail• Processed basic financial transactions for members including such functions as opening and closing account, provide members with current account information, issuing checks, processing deposits and withdrawals from accounts, issuing certificates, drafts and other negotiable instruments• Responded to routine member inquiries of accounts transactions, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members with home banking• Processed members Loan, Credit Card and Line of credit payments

• Lead teams that provided fast, fun and friendly service to Target guests, both face-to-face and by supporting sales floor teams• Hired, supervised and trained team members to achieve Target sales, service and presentation goals• Helped keep the Target brand experience consistent, positive and welcoming for guests

• Provided quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked• Operated, demonstrated and explained merchandise in assigned area

Northville, Mi

• Built trust, valued others, communicated effectively, fostered innovation, focused on the customer, collaborated with others, solved problems creatively and demonstrated high integrity • Ensured that each customer receives outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service• Assisted in floor moves, merchandising, displayed maintenance, and housekeeping• Assisted in ringing up sales at registers and/or bagging merchandise