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Devin Hicks Email & Phone Number
Senior Customer Success Manager
at
TigerConnect
1 work email found
@uniteus.com
1 phone found area 360
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Manager
Location
Vancouver, Washington, United States
Company size
Who is Devin Hicks? Overview
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Quick answer
Devin Hicks is listed as Senior Customer Success Manager at TigerConnect, a company with 311 employees, based in Vancouver, Washington, United States. AeroLeads shows a work email signal at uniteus.com, phone signal with area code 360, and a matched LinkedIn profile for Devin Hicks.
Devin Hicks previously worked as Senior Account Manager at Tangelo and Client Success Manager at Brightline. Devin Hicks holds Bachelor Of Arts - Ba, Social Sciences (Emphasis On Communication, Psychology And Professional Sales) Business (Minor), Magna Cum Laude from Washington State University Vancouver.
Company email context
Email format at TigerConnect
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{first}.{last}@uniteus.com
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AeroLeads found 1 current-domain work email signal for Devin Hicks. Compare company email patterns before reaching out.
Profile bio
About Devin Hicks
In my most recent role as a Client Success Manager at Brightline, a virtual pediatric mental health company, I had the privilege of managing a diverse portfolio of over 20 strategic enterprise accounts. I focused on establishing Brightline as a premier point solution for benefits teams, ensuring they recognized the value we provided to their members. By collaborating closely with marketing, I successfully drove a 100% increase in member activations quarter over quarter, significantly enhancing the awareness of our benefit. I also implemented effective retention strategies, such as quarterly business reviews (QBR) and account plans, to pinpoint opportunities for improvement and optimal engagement. My journey with Brightline will be ending due to a company-wide reduction in force and the elimination of my role in November.As a Customer Success Manager with Unite Us, I helped build and nurture strong, long-lasting relationships with key stakeholders and executive sponsors by becoming a trusted expert in implementing Coordinated Care Networks. I guided partners through the strategy, design, and implementation of networks from end-to-end, and established Key Performance Indicators for network success based on best practices and client priorities. My expertise in process workflows and evolving industry standards allowed me to deliver tailored recommendations for improving or expanding the use of Unite Us. Additionally, I collected customer feedback regularly and analyzed data to provide deeper insights and a richer understanding of customer operations, opportunities for improvement, and areas of strength.As an Executive Director at Enlivant, I ensured compliance with all laws, rules, regulations, policies, and procedures within the senior living community through direct oversight. I participated in the recruiting, onboarding, and training process for new employees and supported and supervised all team members while promoting quality care for residents. My focus on maintaining a high degree of both resident and team member satisfaction allowed me to develop successful marketing strategies and oversee the performance of the sales manager.In my role as a Home Care Supervisor at Seventh Generation Eldercare, I hired, trained, and managed the operations of the caregiving team. I coordinated caregiver scheduling and managed marketing and online presence, and directed sales and made initial prospect contact. My ability to build and maintain relationships with clients was instrumental in ensuring the success of the business.
Listed skills include Customer Service, Customer Satisfaction, Retail, Time Management, and 10 others.
Current workplace
Devin Hicks's current company
Company context helps verify the profile and gives searchers a useful next step.
Tigerconnect
9 roles
Devin Hicks work experience
A career timeline built from the work history available for this profile.
Senior Account Manager
Current
Dec 2024 - Present
Client Success Manager
- Managed a portfolio of 20+ strategic enterprise accounts, serving as the primary point of contact while maintaining up-to-date records in Gainsight to develop and track account plan milestones, risks, and engagement.
- Collaborated with marketing teams internally and externally to design and execute tailored outreach campaigns, driving increased member engagement and activations of our pediatric mental health services
- Implemented client retention strategies, including QBRs, leveraging data analytics to identify opportunities for improvement and optimal member engagement
May 2024 - Dec 2024
Senior Customer Success Manager
- Spearheaded client management efforts, fostering strong relationships with key stakeholders and executive sponsors to drive account growth and adoption
- Proactively monitored client accounts to identify opportunities for upselling, cross-selling, and revenue growth while ensuring high levels of customer satisfaction and retention
- Utilized data-driven insights to mitigate risks and enhance the customer journey, optimizing processes and addressing potential issues before they escalate
May 2023 - May 2024
Customer Success Manager
Feb 2021 - May 2023
Executive Director
- Led the sales team to significantly increase occupancy rates, implementing strategic outreach and building strong partnerships to drive steady revenue growth
- Managed day-to-day operations, ensuring full compliance with regulatory standards while improving resident satisfaction and operational efficiency through data-driven decisions
- Recruited, trained, and coached staff to create a high-performing team, fostering a compassionate, client-focused culture aligned with company values
May 2020 - Feb 2021
Care Supervisor
- Led the recruitment, training, and management of a skilled caregiving team, ensuring high-quality care and compassionate support for residents
- Developed and executed marketing strategies to increase visibility and attract new clients, contributing to revenue growth and a stronger community presence
- Managed the sales process, from initial prospect outreach to contract signing, building lasting relationships with clients and their families to drive business development
Jan 2019 - May 2020
Certified Nursing Assistant
- Assisted patients with activities of daily living
- Offered support to patients during various challenges
- Charted patient progress and skills performed
- Trained and coached new team members
Mar 2018 - Jan 2019
Bay Leader (Sales & Service)
- Directed team-members through daily operations
- Supervised customer satisfaction and product sales
- Cultivated a safe workplace environment
- Developed long-standing relationships with customers
May 2012 - Jan 2018
Team & coworkers
Colleagues at TigerConnect
Other employees you can reach at tigerconnect.com. View company contacts for 311 employees →
FL
Fish L.
Colleague at Tigerconnect
Shanghai, China, China
View →
JC
Julián Chavolla
Colleague at Tigerconnect
Guadalajara, Mexico Metropolitan Area, Mexico
View →
CG
Charles Gaoyang
Colleague at Tigerconnect
Santa Monica, California, United States, United States
View →
JC
José Cruz
Colleague at Tigerconnect
Mexico City, Mexico, Mexico
View →
AL
Ang Li
Colleague at Tigerconnect
Los Angeles, California, United States, United States
View →
AA
Austin Anaya
Colleague at Tigerconnect
Los Angeles Metropolitan Area, United States
View →
KB
Ken Brown
Colleague at Tigerconnect
North Olmsted, Ohio, United States, United States
View →
JC
John Cannon
Colleague at Tigerconnect
Allen, Texas, United States, United States
View →
KG
Katina Garzon
Colleague at Tigerconnect
Naucalpan De Juárez, México, Mexico, Mexico
View →
HC
Hélio Cardoso
Colleague at Tigerconnect
Portugal, Portugal
View →
Fish L.
Colleague at Tigerconnect
Shanghai, China, China
View →
JC
Julián Chavolla
Colleague at Tigerconnect
Guadalajara, Mexico Metropolitan Area, Mexico
View →
CG
Charles Gaoyang
Colleague at Tigerconnect
Santa Monica, California, United States, United States
View →
JC
José Cruz
Colleague at Tigerconnect
Mexico City, Mexico, Mexico
View →
AL
Ang Li
Colleague at Tigerconnect
Los Angeles, California, United States, United States
View →
AA
Austin Anaya
Colleague at Tigerconnect
Los Angeles Metropolitan Area, United States
View →
KB
Ken Brown
Colleague at Tigerconnect
North Olmsted, Ohio, United States, United States
View →
JC
John Cannon
Colleague at Tigerconnect
Allen, Texas, United States, United States
View →
KG
Katina Garzon
Colleague at Tigerconnect
Naucalpan De Juárez, México, Mexico, Mexico
View →
HC
Hélio Cardoso
Colleague at Tigerconnect
Portugal, Portugal
View →
4 education records
Devin Hicks education
Bachelor Of Arts - Ba, Social Sciences (Emphasis On Communication, Psychology And Professional Sales) Business (Minor), Magna Cum Laude
Education record
Applied Medical Science
Automotive Engineering Technology/Technician
FAQ
Frequently asked questions about Devin Hicks
Quick answers generated from the profile data available on this page.
What company does Devin Hicks work for?
Devin Hicks works for TigerConnect.
What is Devin Hicks's role at TigerConnect?
Devin Hicks is listed as Senior Customer Success Manager at TigerConnect.
What is Devin Hicks's email address?
AeroLeads has found 1 work email signal at @uniteus.com for Devin Hicks at TigerConnect.
What is Devin Hicks's phone number?
AeroLeads has found 1 phone signal(s) with area code 360 for Devin Hicks at TigerConnect.
Where is Devin Hicks based?
Devin Hicks is based in Vancouver, Washington, United States while working with TigerConnect.
What companies has Devin Hicks worked for?
Devin Hicks has worked for Tigerconnect, Tangelo, Brightline, Unite Us, and Enlivant.
Who are Devin Hicks's colleagues at TigerConnect?
Devin Hicks's colleagues at TigerConnect include Fish L., Julián Chavolla, Charles Gaoyang, José Cruz, and Ang Li.
How can I contact Devin Hicks?
You can use AeroLeads to view verified contact signals for Devin Hicks at TigerConnect, including work email, phone, and LinkedIn data when available.
What schools did Devin Hicks attend?
Devin Hicks holds Bachelor Of Arts - Ba, Social Sciences (Emphasis On Communication, Psychology And Professional Sales) Business (Minor), Magna Cum Laude from Washington State University Vancouver.
What skills is Devin Hicks known for?
Devin Hicks is listed with skills including Customer Service, Customer Satisfaction, Retail, Time Management, Teamwork, Cashiering, Telephone Skills, and Retail Sales.
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