Devin Hicks Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

- Design and develop self-paced digital learning experiences focused on helping customers utilize a variety of AWS services- Design, develop, and deploy AWS infrastructure for an internal web application using AWS CDK- Act as a technical resource and escalation point for team members involved in a diverse range of projects- Collaborated with other.

Herndon, Virginia

- Founding member of a regional site within a global team responsible for managing cloud infrastructure that supports major enterprise applications- Served as the site expert for the managed AWS Backup offering, assisting several customers in designing backup architectures to meet their specific requirements- Acted as an escalation resource for.

Greater Dallas Area

- Organized direct meetings with customers to identify technical issues, develop detailed action plans for resolution, and provide reassurance when needed- Performed creative and precise troubleshooting to pinpoint problems related to configuration or areas for improvement within the application, and effectively communicated customer requirements to our.

Athens, GA

- Conducted wireless and wired network troubleshooting and remediation concerning multiple operating systems and device types- Gained exposure to infrastructural concepts and assist Network Administrators with manual cabling and switching- Assisted professionals across several departments in ensuring an operational network across campus- Provided support.

Athens, GA

- Provided assistance to students, faculty and staff with technological issues- Utilized several resources to logically solve technological problems in a short period of time- Handled sensitive information for thousands of clients- Carried out various administrative tasks and assist in projects as assigned by manager- Analyzed and responded to service.

Alpharetta, GA

- Functioned within server infrastructure team for a 3rd party logistics company to learn how IT operations align with business objectives- Participated in daily standup and Critical Incident Response meetings to understand daily objectives as well as solving problems in emergency scenarios- Created and administered virtual Windows domain in VMWare ESXi.

Alpharetta, Georgia

- Gained exposure to the project management process concerning software development within Supply Chain Solutions unit - Created metrics dashboard by exporting a Sharepoint view into a web query Excel spreadsheet to provide leadership with access to real-time critical decision making information- Created and edited Action Items within Sharepoint containing.