- Provides white glove Audio Visual support for meetings utilizing Cisco, Crestron, Barco, Polycom, Microsoft Teams, and Zoom room systems.- Troubleshoots and reports any issues found within video call setups or A.V. equipment.- Maintains and supports the entire A.V. environment and assists with scheduling meetings for attorneys.- Works with the Service Desk and Conference Center staff alongside the Communications & NetworkSpecialist to coordinate all AV/VC requests and ensures all requests are covered and addressed in a timely manner.- Maintains accurate and up to date system documentation, catalogs of equipment assets, number ranges and procedural documents.- Provides additional IT support for the firm as needed.