Devin Leon Email & Phone Number

Chantilly, Virginia, United States

• Discuss system configuration, including hardware and software, to ensure optimal operation and security.
• Configure and stand-up Windows Server 2022 environments, including initial setup and security settings
• Apply and manage STIG configurations to enhance system security and ensure compliance with DoD and other regulatory standards
• Utilize automated STIG compliance tools, such as SCAP (Security Content Automation Protocol) and DISA’s STIG Viewer, to streamline configuration and compliance processes
• Design and executed security control frameworks based on NIST 800-53, effectively mitigating risks and enhancing organizational cybersecurity posture
• Perform thorough evaluations of IT systems and processes to ensure adherence to NIST 800-53 standards and other regulatory requirements, identifying and addressing gaps in compliance.

Washington DC-Baltimore Area

• Create and manage user accounts and permission groups in Active Directory.
• Manage the implementation and operations of a mobile device management solutions, which includes application installation, configuring and troubleshooting.
• Manage Microsoft 365 accounts and permission groups using Microsoft Exchange and Microsoft Azure Active Directory.
• Manage and maintain workstations in SCCM ensuring devices are active and have the appropriate security updates and patches installed.
• Troubleshoot various issues related to Citrix Workspace and provide remote support.
• Diagnose and repair desktops, laptops, and mobile devices, including IP phones.

Washington D.C. Metro Area

• Collected, aggregated, synthesized and reported on data from multiple sources and formats, focusing on Elastic Cloud and Microsoft 365 Security Tools.
• Built and tested applications for deployment from a file share via System Center Configuration Manager.
• Worked alongside our Automation team to deploy software packages, security updates and patches using SCCM.
• Created incidents, analyzed findings, and prepared reports on malicious activity using Nessus scans and Tenable.io reports.
• Presented and facilitated meetings with team leads discussing remediated vulnerabilities and vulnerabilities requiring patching on workstation and servers.
• Supported and maintained VPN client software, ensuring compatibility with Cisco AnyConnect and CA Certificate Authorities.

Tampa/St. Petersburg, Florida Area

• Responded to internal callings from a 24/7 support helpdesk regarding hardware and software malfunctioning issues.
• Provided users with comprehensive training on users of Outlook, Word and other Microsoft applications.
• Assisted users with installing, configuring and accessing the Citrix Workspaces App on their personal devices.
• Identified inefficiencies in existing workflows and recommend and implement improvements to increase operational efficiency.
• Created and maintained technical documentation, user guides, and training materials.

Tampa/St. Petersburg, Florida Area

• Worked at the Tampa Courthouse assisting users daily with any related software and hardware issues.
• Diagnosed software/hardware issues, installed software updates and removed malicious programs when necessary.
• Consulted with customers regarding technology needs as well as technical problems.
• Performed copier/printer services such as jams, toner and network connectivity.
• Interacted with technology vendors to evaluate and procure hardware, software, and services

Tampa/St. Petersburg, Florida Area

• Setup and imaged desktop and laptop devices for new hires and user PC replacements.
• Broke down systems, removed malfunctioning hardware and replaced with new parts on Dell and HP desktops and laptops.
• Monitored ticketing system and ensure all tickets are completed as quickly and completely as possible.
• Configured and managed user accounts in Active Directory and disabled user rights and permissions when departing.
• Performed routine maintenance and repairs on desktops, laptops, printers, and other peripherals.

Bachelor Of Science (B.S.), Management Information Systems, General

Associate Of Arts (A.A.), Architecture