Devin Mallory Email & Phone Number

• Lead and manage to completion complex, large and small scale business, compliance and risk projects within the organization utilizing the waterfall and agile methodologies.
• Responsible for leading planning sessions with project customer(s), project team(s) and stakeholders in defining/developing project plans, deliverables and schedules.
• Review, manage and report on project health using project status reports, issue logs, risk logs, and team action records; ensures project interdependencies are identified and managed appropriately.
• Accountable for program management office (PMO) day-to-day execution and implementation activities when applicable.
• Lead and manage the oversight of smaller process improvement work/initiatives and collaborate with teammates on larger initiatives; develops and maintain formal process documentation including procedures, process flow.
• Assists compliance officers and advisors in performing the company’s Compliance Management Program (CMP) activities including compliance risks and control assessments; interpreting and determining applicability of.

• Provided underwriting for small business loans that included the review of application packages to recommend and approve loan requests up to $150,000.
• Evaluated credit rating of the borrowing entity, analyzing cash flow, balance sheets, tax returns, business plans and other financial statement information to determine repayment ability.
• Evaluate the pricing and terms of loan request through the Small Business Administration and Capital One guidelines.
• Verify applicant business structure and details around their personal history to build a case for approval through the SBA.
• Ensured compliance with federal, state, and local regulations, industry principles, practices, standards and controls, business objectives, policies, risk parameters and company guidelines.

• Consistently exceeded the Retention Department’s goals and expectations through inbound and outbound communication with preferred customers to establish mutuality and maintain a customer relationship.
• Determined the reason for closure of accounts and reported data to Marketing and Analysis. Maintained teams adherence reports, updated and provided accurate data for staffing decisions.
• Provided coaching to associates building teamwork around adherence procedures that developed action plans to achieve overall associate and department goals.
• Conducted training sessions and prepared training modules for department to help enhance associates sales skills.
• Served as the liaison for team in communicating feedback to Marketing and Analysis for results and implementing ideas.

Norfolk, Virginia Area

• Managed the Business Continuity Plan for Continuous Process Improvement, Annual Planning and Project Office bankcard operations.
• Assisted Continuous Process Improvement and Annual Planning areas with projects by creating status reports and reporting information of Card Service Projects to senior management.
• Assisted with forecasting and budgeting of project initiatives for the fiscal year.
• Assisted project managers with the documentation of projects that involved text, tables, graphs, presentations, or flowcharts.
• Maintained the Process Improvements/Transition web site and performing analysis of Card Services Transition projects for project managers.

Norfolk, Virginia Area

• Consulted with customers, whose mortgage loans were in default status by referring solutions, establishing payment programs, and made recommendations to customers for appropriate programs for assistance.
• Responsible for counseling, collecting and providing assistance to credit card holders with delinquent accounts through inbound and outbound communication.

• Analyzed the state budget and prepared budget reports for numerous state agencies.
• Reviewed and assigned legislative bills for the 2000 General Assembly for state agencies.
• Responsible for maintaining and updating the Governor’s Executive Tracking Report.