-Support the documentation process by researching and gathering technical information, creating new content and reviewing existing technical content to satisfy Commission, state, and federal requirements including formatting and content support for federal Americans with Disabilities Act Section 508 (usability standards) and State of Maryland Nonvisual Access (COMAR 14.33.02.01-.12) requirements-Apply interpersonal and interviewing skills to gather needed information from Commission professionals and teammates/partners to support writing activities and objectives.-Assist with soliciting user requirements, user stories, and user process details-Researches and collaborates with Commission technical and business professionals on the most effective way to present operating procedures and user instructions.-Write clear, persuasive, and articulate instructions and procedural sections; translate technical and other ideas into easily understandable text; rewrites and reviews related technical documents.-Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.-Maintain records and files of work and revisions.-Edit, standardize, or make changes to material prepared by other personnel or establishment personnel.-Establish the electronic file structure, archive, and back-up capability and procedures for all documents and materials on the team’s server system.

• Operated as the primary point of technical support for this client• Custom HTML & CSS Development• PHP Scripting• MySQL Database Administration• Introduced new plug-ins and extensions to improve website usability• Updated website with new content in a timely manner• Implemented basic SEO techniques to drive users to the site and spur engagement

● Primary Requirements Analyst for the Enterprise Applications core group & Business Analyst for Anne Arundel County's in-house software developers● Enabled the exponential growth in agility of the Office of Information Technology by spearheading a shift into user-oriented design● Assisted the county in meeting high-level business goals by developing business plans and identifying areas of improvement through mapping customer experiences● Accelerated implementation of purchased solutions by coordinating and documenting data integration solutions.● Maximized departmental efficiency by standardizing the requirements gathering process and creating standard documentation for requirements traceability, user story/persona mapping, scope definition, project communication, data modeling, and system architecture, user testing, system cutover, and more. ● Regulated project resources by implementing iterative project lifecycles and fostering optimal lines of communication between project team members and stakeholders ● Dutifully researched, tested, vetted, and configured new technologies for use in the county, in order to cement the organization's place on the forefront of tech while still maintaining a strict adherence to business drivers● Ensured the continuity of mission critical functions by stepping in and providing application support when necessary on a variety of COTS, SaaS, & In-house software solutions● Skillfully conducted User Acceptance Testing, and all relevant documentation with industry standard technologies and robust, universally accessible formatting● Properly represented the county by maintaining a professional demeanor, adhering to business ethics, and always being mindful of the larger role of the organization

● Provided timely application support for applications critical to departmental functions● Acted as the County’s primary point of contact for Visual Basic application support ● Accurately documented legacy system definitions for purpose of archival and continuity planning● Expedited design process of new applications by constructing logical and physical data models● Interviewed stakeholders from various departments to solicit requirements for technical projects● Translated handwritten requirements into project deliverables such as; BRDs, Test plans, Design documents● Skillfully led small-scale, lower priority projects as de-facto project manager● Generated various process models, architecture models, server diagrams, and other visual documentation to be used for high-level decision making● Regularly selected to fill a Business Analyst role by project managers from both the Project Management and Application Services divisions

● Tutored students from various backgrounds in Microsoft Office applications with the objective of obtaining employment or obtaining industry certification

● Created an Access VBA Application for BOBCAT Inc., a Florida based police training consulting company used for tracking, billing, and automated invoicing of customers● Created various Excel based real estate market studies for New Home Marketing Services and Lisa Price & Associates.● Provided continuous support for deployed applications through the implementation of additional functionality, error handling methods, and enhancing scalability through integration with Salesforce & SQL Server