Devin Nelson Email & Phone Number

Cleveland, Oh, Us

United States

-As part of my role, I supervise, coach, and provide guidance to our Estate Specialists, ensuring that they handle their day-to-day responsibilities effectively. I also monitor their performance, offer motivation, and provide valuable feedback to help them excel-I am responsible for developing various reports for internal production and monitoring, as well as creating client-specific reports when necessary. Additionally, I schedule and plan regular meetings with both our team and clients to keep everyone informed about ongoing issues, performance trends, and any specific needs-Ensuring that our staff meets production goals and complies with both company standards and federal collection laws is a key aspect of my role. I offer assistance to the team in challenging cases, handle escalated calls, and review call interactions to ensure that our staff is setting proper expectations and meeting collections standards judiciously-I oversee the interview and selection process for new employees and coordinate their training. Additionally, I supervise and coordinate the activities of our clerical workers in related tasks. Evaluating employee performance, administering discipline when necessary, and maintaining accurate records are also part of my responsibilities-Managing employee work schedules, reviewing time entries, approving overtime, and handling time-off requests to ensure adequate staffing is essential to my role. I provide technical, advisory, and moral support to the department to ensure both positive customer experiences and a cohesive team atmosphere-I actively recommend new approaches and develop plans for continuous improvement. Collaborating with the Department Manager-I ensure that our staff completes all required training relevant to their positions in a timely manner and am always ready to take on additional duties as requested or required-Keeping in contact with clients regarding file related matters is another critical aspect of my role

Cleveland, Ohio, United States

-Ice Palace Jewelry Co. offers attainable custom luxury. Our mission: high-end pieces at competitive prices, personalized care like family. Experience a collaborative journey where your vision becomes reality.-Passionate artisans create mesmerizing jewelry, from dazzling rings to head-turning necklaces and unique bracelets. We empower you with knowledge about gemstones, metals, and design, ensuring informed decisions that fit your budget.-Building lasting relationships is our priority. Trust us for future purchases. Celebrate milestones with Ice Palace, your trusted partner.-Enter our world of luxury. Our elegant store and knowledgeable staff treat you like royalty. We make your visit extraordinary.-Join Ice Palace, where luxury meets accessibility. Let us create a piece that reflects your style, celebrating your journey for generations. Start your remarkable journey here.

United States

Overseeing Daily Operations of Department:-I am responsible for managing the overall functioning of the call department, ensuring that operations run smoothly and efficiently.-This includes overseeing the activities of the team, managing workloads, and making sure that key performance metrics are met.Ensuring Compliance with Call Quality and Negotiation Guidelines:-I play a vital role in maintaining high standards of call quality within the department.-This involves monitoring and evaluating calls to ensure that associates adhere to established guidelines and best practices.-I provide feedback and coaching to associates to help them improve their performance and maintain consistent call quality.Providing Coaching and Onboarding Support:-As a Team Lead, I am responsible for coaching and developing the skills of the team members.This includes providing guidance and support to help associates enhance their negotiation skills, customer service techniques, and overall performance.Additionally, I facilitate the onboarding process for new associates, ensuring they receive the necessary training and resources to succeed in their roles.Handling Escalated Calls and Ensuring Compliance:-I am responsible for handling escalated calls from customers that require a higher level of expertise or resolution.-This involves applying experience to address complex customer concerns and find appropriate solutions while ensuring compliance with relevant corporate and regulatory guidelines.Utilizing Microsoft Office Tools:-In my daily tasks, I use Microsoft Office tools such as Word, Excel, PowerPoint, and Teams to execute responsibilities efficiently.-These tools can be used for tasks such as creating reports, analyzing data, preparing presentations, and collaborating with colleagues.

United States

As a Certified Collector with experience in securing high-balance past-due funds and coordinating a fast-growing Federal Student Loan Division, I offer the following skills and experiences for the role:-Training and Supervision: In my capacity as a Department Supervisor, I excel at training new collectors, boosting team morale, and fostering cooperation by leveraging each collector's unique strengths.-Dispute Resolution and Payment Commitments: During initial calls, I specialize in identifying and promptly resolving disputes, ensuring viable commitments for full payment.-Audit System Development: I have pioneered a cutting-edge audit system that prioritizes quality. This system utilizes advanced 21st-century technology, providing instant access to customer information and documentation.-Escalation Management: When concerns cannot be promptly resolved with the collector, I personally handle escalated calls to ensure effective resolution.-Quota Achievement: In my role as an Account Manager, I consistently meet or exceed quotas, consistently ranking among the company's top three Account Supervisors.-Dispute Resolution Program: I significantly contribute to the company's dispute resolution program, actively assisting in resolving customer disputes.In summary, my expertise in collections, team management, dispute resolution, and consistently surpassing performance goals make me a valuable asset to your organization.

Business Administration And Management, General

Political Science And Government

Activities and Societies: Football