Devin Patrick Email & Phone Number

Charlotte, Nc, Us

China Grove, North Carolina

Answered an average of 150 calls per day by addressing customer inquiries solving problems, and providing tracking information.Transmit information or documents to customers, using computer, mail, or facsimile machine.Locate overage's, shortages and damaged freightResearch and Resolve OS&D freight issuesHandle many different types of freight; including Hazmat MaterialsRedirected shipments en route in response to customer requests.Manage customer expectations and ensure timely communication.Take calls from drivers reporting overage's, shortages, and damaged freight.Maintain complete customer profiles - address, phone/email, contacts, hours of operation,directions, and other pertinent information to ensure successful transfer of information to driver managers and driver associates.Keep records of customer interactions or transactions, recording details of inquiries,complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers' problems.Refer unresolved customer grievances to designated departments for further investigation.Examine contents and compare with records, such as manifests, invoices, or orders, to verifyaccuracy of incoming or outgoing shipment.Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.Copied, logged and scanned supporting documentation.Responded to customer requests via telephone and email.Established long-term customer relationships through prompt and courteous interactions.

Concord, North Carolina

As an Easy Tech sales associate, my job is to efficiently provide excellent customer service to customers looking for tech products, while effectively communicating my recommendations of products suiting their needs. Other tasks include doing intake scans on computers brought in for servicing, and completing the service in a timely manner and spending time either on the telephone or in person with the customer to explain how to better maintain their device and understand how to use it more effectively.

Kannapolis, North Carolina

During my time at Cannon Pharmacy I was required to maintain superior field knowledge and interpersonal skills in order to find ways to effectively and creatively assist customers. Other duties during my time there included paying company bills online, making sure that company product was shipped out in a timely fashion, and general office work.

Kannapolis, North Carolina

As a footwear sales associate, my responsibilities included: providing excellent customer service, maintaining merchandising standards, and superior product knowledge, in order to provide an excellent customer experience. I received numerous customer service awards, and was considered a resource for product knowledge in my department. I was selected to participate in special projects for my home store, and stores throughout the region. I also provided department-specific training for new associates.

General Studies

Computer Information Systems

11Th-12Th

9Th-11Th