Devin Phillips Email & Phone Number

• Implemented and configured Managed Services solutions, demonstrating proficiency in network routing,switching, and SD-WAN technologies.
• Collaborated with internal teams to create and modify configurations, ensuring seamless project scale andexecution.
• Conducted troubleshooting during initial site turn-up, serving as the first-level support for SD-WAN andSecurity products.
• Developed subject matter expertise in Networking, TCP/IP, Routing, Switching, and SD-WAN, contributingto strategic planning and order configurations.
• Worked directly with customers to facilitate network deployment and provided Day-1 Support for SDWANand Security products.
• Showcased adaptability by fine-tuning skills in a specialized expertise and making independent judgmentcalls to resolve issues.

Randolph, Massachusetts, United States

• Assist in gradually rolling out new software to computers such as Kace, virus protection, Beyond trust etc.
• Update Kace And relevant asset tracking documents when Handing out/receiving computers to/fromformer and new employees
• Setup of Computers for users with relevant software
• Review group home residential cameras daily to ensure the proper functioning of them.
• First line of support for residential camera server issues ensuring port forwarding And firewall rules areconfigured correctly
• First line of support for residential modem/router issues

Massachusetts, United States

Boston, Massachusetts, United States

• Utilized Organizational skills to update and manage assets in asset management system.
• Evaluated staff user’s PC issues and determined the best solutions with analyzed data incorporated with my prior knowledge.
• Accomplished my goals with a coordinated schedule for different task trough-out my day.
• Imaged 100 laptops a daily to be sent out to Year Up students.
• Scanned For malware and installed malware protection on staff computers