● Implemented and configured Managed Services solutions, demonstrating proficiency in network routing,switching, and SD-WAN technologies.● Collaborated with internal teams to create and modify configurations, ensuring seamless project scale andexecution.● Conducted troubleshooting during initial site turn-up, serving as the first-level support for SD-WAN andSecurity products.● Developed subject matter expertise in Networking, TCP/IP, Routing, Switching, and SD-WAN, contributingto strategic planning and order configurations.● Worked directly with customers to facilitate network deployment and provided Day-1 Support for SDWANand Security products.● Showcased adaptability by fine-tuning skills in a specialized expertise and making independent judgmentcalls to resolve issues.● Leveraged entry-level experience with network security and SD-WAN products, including familiarity withFortinet ,Juniper and Cisco concepts.● Executed scripts on FortiGate VM through FortiManager, showcasing technical proficiency in managingand optimizing Fortinet solutions.● Contributed to the success of the Managed Services department by actively participating in theconfiguration and activation of products.

● Assist in gradually rolling out new software to computers such as Kace, virus protection, Beyond trust etc.● Update Kace And relevant asset tracking documents when Handing out/receiving computers to/fromformer and new employees● Setup of Computers for users with relevant software● Review group home residential cameras daily to ensure the proper functioning of them.● First line of support for residential camera server issues ensuring port forwarding And firewall rules areconfigured correctly● First line of support for residential modem/router issues● Contact Network and Camera venders for further assistance with Troubleshooting● Collaborate with Facilities for assistance with ceiling and wall wiring when needed● Assist with OS, application or network issues on end user devices● Ensure All residential , School and Staff Computers are up to date with latest Windows and firmwareupdates● Assist In re-wiring and organizing of network switches in server rooms● Review Meraki cloud to troubleshoot or elevate Wireless access point related issues● Reviewing or updating of documentation on IT Glue,● Reviewing and updating of Kace tickets

• Utilized Organizational skills to update and manage assets in asset management system.• Evaluated staff user’s PC issues and determined the best solutions with analyzed data incorporated with my prior knowledge. • Accomplished my goals with a coordinated schedule for different task trough-out my day.• Imaged 100 laptops a daily to be sent out to Year Up students.● Scanned For malware and installed malware protection on staff computers