Devin Phillips Email & Phone Number

• Used programs such as Zendesk, Slack, and Looker to provide customer service to 150+ customers a week
• Responsible for solving ticket inquires relating to product knowledge, refunds and replacement orders, and identification of possible trends from customer feedback
• Worked with team members remotely to meet goals such as lower ticket times, amount of tickets solved and clearing ticket backlog during the holiday season

• Assist with planning, promotion and execution of more than 70 player appearances and community outreach events
• Responsible for daily Community Relations communications including Colts.com requests, fan mail, Colts Community e-mail, and phone calls
• Track media coverage and associated value for each community event through Critical Mentions
• Fulfill monthly charitable in-kind donation requests through DonationXchange and financial contributions in Access
• Support the Colts’ overall vision and mission on @ColtsCommunity social media platforms
• Executed the 2019 Gameday Collections program working alongside local non-profits and overseeing 500+ volunteers

• Executed 20+ marketing activations throughout the Chicagoland area
• Assisted with promotional elements during game nights to create a positive experience for all guests
• Helped with MB Ice Arena, Hockey House, and Chicago Blackhawks charity and special events

Chicago, Illinois

• Setup and breakdown for game days, tower events/meetings, and concerts including barricades, signage, metal detectors, and any related materials to events
• Prepared marketing activation stations and distributed promotional items to appropriate locations
• Oversaw facility game/off day checklist for facilities, Gallagher Way, and tower

Chicago, Illinois

• Setup/tear down of concourse
• Supervised entertainment groups: Sky Guy, Fly Kids, Drumline, and special pre-game and halftime groups
• Spearheaded concourse activities and selected contestants for on court promotions

Chicago, Illinois

• Utilized multitasking skills to ensure excellent customer service in a fast paced environment while preparing drinks, cash handling, stocking, cleaning, and responding quickly to costumer requests
• Ensured sale and food waste goals were met through collaboration with coworkers, knowledge of drinkformulas, and strong training skills to provide quality beverages and food items every shift
• Holiday Shift Lead in charge of training new hires and ensured floor ran smoothly