• Used programs such as Zendesk, Slack, and Looker to provide customer service to 150+ customers a week• Responsible for solving ticket inquires relating to product knowledge, refunds and replacement orders, and identification of possible trends from customer feedback • Worked with team members remotely to meet goals such as lower ticket times, amount of tickets solved and clearing ticket backlog during the holiday season

• Assist with planning, promotion and execution of more than 70 player appearances and community outreach events• Responsible for daily Community Relations communications including Colts.com requests, fan mail, Colts Community e-mail, and phone calls• Track media coverage and associated value for each community event through Critical Mentions• Fulfill monthly charitable in-kind donation requests through DonationXchange and financial contributions in Access• Support the Colts’ overall vision and mission on @ColtsCommunity social media platforms• Executed the 2019 Gameday Collections program working alongside local non-profits and overseeing 500+ volunteers• Assisted with community game day programs such as Community Ticket Block, Indianapolis ColtsFoundation 50/50 Raffle, and special consideration visits

• Executed 20+ marketing activations throughout the Chicagoland area• Assisted with promotional elements during game nights to create a positive experience for all guests • Helped with MB Ice Arena, Hockey House, and Chicago Blackhawks charity and special events

• Setup and breakdown for game days, tower events/meetings, and concerts including barricades, signage, metal detectors, and any related materials to events• Prepared marketing activation stations and distributed promotional items to appropriate locations• Oversaw facility game/off day checklist for facilities, Gallagher Way, and tower

• Setup/tear down of concourse • Supervised entertainment groups: Sky Guy, Fly Kids, Drumline, and special pre-game and halftime groups• Spearheaded concourse activities and selected contestants for on court promotions

• Utilized multitasking skills to ensure excellent customer service in a fast paced environment while preparing drinks, cash handling, stocking, cleaning, and responding quickly to costumer requests• Ensured sale and food waste goals were met through collaboration with coworkers, knowledge of drinkformulas, and strong training skills to provide quality beverages and food items every shift• Holiday Shift Lead in charge of training new hires and ensured floor ran smoothly