Oversee and Manage the Customer Support Team

Providing customers that use our Fuel Management Solution with high level, prompt technical support to ensure long lasting customer relationships and product longevity.▪ Applying both technical and customer service skills to effectively assist a user base of over 1000+ clients with our cloud based data management software and hardware.▪ Performed installs, training's, and projects with government agencies, state contracts, and private business’s in 48 states including Canada.▪ Traveled around the country to perform installations on secure networks, and complete refresher training courses for new and existing customers.▪ Assisting our team with Account Management to maintain a high level of customer success and maintain monthly goals▪ Providing a consistent, high percentage customer response rate by resolving all customer queries including tickets, calls, and repairs promptly in a fast paced environment.▪ Proficient in performing OS installations and troubleshooting Microsoft Environments from XP to Windows 10▪ Executed installations of our data management software using GoToAssist/GoToMeeting remote access on clients PC’s and Microsoft Window’s servers▪ Upgrading Microsoft drivers, patches and security software to make sure all essential tools are available and protection is up to date▪ Diagnosing data issues and tables within Microsoft SQL Server Management Studio▪ Repaired, built and resolved multiple issues on computers by understanding the processes of all components including motherboard/CPU specifications, memory, hard drive, and GPU.▪ Configuring multiple network hardware and interfaces including routers, switches, cell modems, and access points using FTP/IP communication tools ▪ Experience using Cerb customer support productivity tools to keep organized logs, track tickets, maintain documentation and monitor all parts/tasks that have been completed.

Prepared our resident population for rehabilitation into society by facilitating life, computer, and job skills programs. Built relationships with employers throughout the Philadelphia, Delaware and New Jersey surrounding areas to provide them with safe, accountable, hard working, driven individuals ready to make a change in their lives ▪ Maintained an 80 percent success rate securing jobs for our resident population by developing employment sites and maintaining professional working relationships with clientele▪ Facilitated an employment/computer skills class and monthly job fair to help build resume writing, interviewing, and life skills▪ Managed a case load of 120 resident work schedules and daily activities to comply with facility policies▪ Informed employers on the benefits of hiring our residents using customer service skills, and knowledge of community correction programs▪ Insured residents’ quality, integrity, and accountability, through random site visits, contact calls and payroll verifications▪ Wrote and organized legal documents, records, and reports efficiently in a fast paced environment to fulfill ACA accreditation standards.▪ Held private counseling sessions for residents exhibiting specific job concerns and social issues

Developed new marketing procedures to obtain positive customer growth for the gym. Helped maintain a constant influx of gym membership sales through creating fitness plans and monthly activities for new/active members. ▪ Developed marketing strategies to obtain new clients ▪ Marketed and sold gym memberships to walk in and telephone prospects▪ Maintained current member accounts and created fitness plans for active members▪ Greeted members and guests with punctuality and performed facility tours when necessary ▪ Collected membership dues and resolved issues pertaining to fitness equipment