Devin Steele Email & Phone Number

Anaheim, Ca, Us

Provided guiding counsel across all lines of business, with special emphasis on insurance.Assisted in expanding insurance operations to include additional territories.

Costa Mesa, California

This role includes many responsibilities, including but not limited to:1. Delivering legendary customer service to a large member base on social media platforms, primarily Facebook and Twitter. 2. Quantifying analytics within the scope of larger business initiatives and comparing to historical data to identify service failings or potential improvements and devising actionable resolutions to manage through implementation.3. Support customer service staff with advanced service methods and technical information, that they may in turn best assist member inquiries submitted via e-mail and click-to-chat channels.4. Prepare and deliver presentations on myriad topics involving digital customer service and other efforts to peers, management, and executive staff including the CEO.5. Oversee social media content creation and marketing activities, both organic and via paid media efforts.6. Training new staff to the Social Media Team.7. Prepare detailed reports regarding digital customer service topics such as social media sentiment, various review platforms, and online survey results.

Costa Mesa, California

In this role my primary duties included providing legendary service on social media channel through answering general inquiries, assisting with concerns/complaints, and growing our audience through community management. Additional responsibilities included creating engaging content for daily publishing on social channels, and creation/execution of social media paid marketing efforts.

Costa Mesa, California

This role consisted of assisting customers via e-mail and click-to-chat programs with a variety of issues including online registration, payment, general and in-depth information regarding the suite of available products, and much more. This role also included generating several reports regarding efficiency and time management as well as making proactive solutions to improve the same.

Costa Mesa, California

This role consisted of assisting customers via telephone with a host of customer service related matters, from processing payments and speaking to various products to overcoming objections to concerns and cross-selling additional products and services.

Tustin, California

In this role I performed the various duties associated with a front end office manager including managing supplies, interacting via phone and in person with customers/prospective customers, and keeping a clean and organized work space.In addition to these general duties, I was also responsible for entering new loans into the loan processing application and became a Jr. Loan Officer before departing.

Anaheim, California

In this role I was responsible for managing the front office, valet parking area, and self parking garage during graveyard hours. This included processing end of day billing for the days' activities and posting said information to the hotel mainframe prior to the hotel rolling over to the new business day. Generated many reports and cross referenced for errors or omissions and processed corrections including charging hotel guests or removing charges from their accounts as appropriate.

Anaheim, California

In this role I was responsible for managing the front office, valet parking area, and self parking garage during evening hours and supervising an operational staff of 3-15 depending on occupancy and forecasted necessity. Assisted in forecasting and scheduling as well as various management duties such as interviewing potential candidates and administering conflict resolution techniques and action plans for behavioral improvement.

Anaheim, California

Cypress, California