Seth Wolf-Friedman Email & Phone Number

Portland, Oregon Area

Manage all aspects of all servers, systems, networking, and LoB software system. Manage operations of all web hosts domains, and servers (physical, virtual, cloud). Manage all IT budget planning. Provide full SQL Server support and DBA. Develop, maintain, troubleshoot, and upgrade all website HTML, CSS, JavaScript, and C# codebase. Manage full stack, from handling server optimization to website SEO.Manage call center operations. Provide full-tier user support. Create IT budgets, planning, vision. Oversee all vendor and service provider relationships.

715 Sw Morrison St., Tenth Floor, Portland, Or 97205

Migrated all mission-critical servers from outdated physical hardware to VMware vSphere 5.5 environment. Deployed a comprehensive office-wide CCTV system resulting in improved security for the entire 10th floor. Deployed a keyless access-control system providing easy access, improved security, and monitoring.

1111 Main St #700, Vancouver, Wa 98660

Provide an extensive variety of technical services, including documentation, system upgrades, client relations, and help desk management.

Assisted with Windows 7 migration/roll-outs for the main Stoel Rives office in downtown Portland. Used a combination of automated tools such as SCCM and manual tools.

15 82Nd Dr., #120, Gladstone, Or 97027

Assisted with several major IT projects. Managed two Exchange 2013 deployments and assisted in two Windows 7 migrations/roll-outs.

Tigard, Or

Designed and configured an Exterro Fusion plug-and-play Windows 2008 server appliance. Provided installation, configuration and support services for Exterro’s Fortune 100 clients.

Portland, Oregon Area

Created all policies, procedures, and operations for a start-up Managed Service Provider from 15 individual and small clients to over 45 small-business and corporate clients in less than a year. Worked as the director of technical services and top-level tech support. Provided leadership, direction, and mentorship to the service team. Projects included Exchange migrations, XP to 7 migrations, Windows 2008 deployments, SharePoint deployments, and VPN deployments.

Milwaukee, Or

Assisted in all aspects of IT management, including desktop support, server maintenance, network management, and AD/GP deployment. Also managed corporate relocation which involved relocation of workstations and relocating entire data center.

Support a full range of managed support services for multiple clients. Problems ranged from user training to Server troubleshooting. Performed extensive proactive support. Working daytime and off-hours to monitor backups, examine event logs, and Install server patches. All work was provided remotely from a home office. Used a full range of remote-management tools such as Remote Desktop Services and GoToAssist. Provided exception phone support and remote assistance, accommodating a wide range of clients.

Portland, Oregon Area

Managed all aspects of networking, VoIP, servers, workstations, security, and end-user support. Created extensive documentation, on managing all aspects of servers, systems, processes, and procedures. Optimized entire IT infrastructure. Secured all aspects of data communications, servers, and workstations. Deployed comprehensive Group Policy infrastructure. Expanded high-availability backup systems.

Portland, Oregon Area

Developed technical training materials for Microsoft, to be used in live presentations, webcasts, audio podcasts, and their TechNet resource program. These multimedia training materials are developed for IT leaders and technology implementers for unreleased beta and newly-released products like Office 2007, Windows Vista, Windows Server 2008, IIS 7.0, and Exchange 2007.

Managed IT systems budget; developing strategies for PCs, Macs, servers, software, and network. Managed all purchasing, inventory, control, and distribution for all IT needs including all new PC workstations, printers, replacement parts, upgrades, software, licenses, media, and consumables. Provided a full range of technical and user support for a 100-user, multi-server, network, including training, support services, troubleshooting, documentation, backup, and network administration.

Restarted Factsheet Five magazine after it had twice gone out of business with its two prior publishers. Transformed Factsheet Five into a profitable magazine in less than a year. Acted as the publisher, editor, designer, and ad sales representative, all while personally writing more than half of every 136-page issue. I published 20 issues between 1992 and 1999.

New York City

Managed PC department including three servers and 100 PCs. Provided comprehensive help-desk support. Spearheaded the networking requirements for a company relocation. Prepared RFPs, reviewed proposals, and selected vendors. Designed and managed installation of wiring for LAN, telephone system, and mainframe.

New York Cith

Managed an IBM network, included software support, development, repairs, upgrades, and purchases. Managed the company relocation. Reconfigured PCs and servers from IBM broadband to IBM Token-Ring.