Devin Swenson (He/Him) Email & Phone Number

Chicago, Illinois, United States

Guided merchant partners in the fashion and travel/ticketing industries though the technical implementation of the Affirm payment solutionProvided on-going post-launch support to merchant partners across many industriesDevised solutions with merchants to improve funnel metrics and conversion rates, reduce transaction costs, and streamline the delivery and ingestion of reportingSupported onboarding of new team members through the creation of detailed onboarding guides and leading introductory classesDrove improved adoption and usage of tools and processes within organization by participating in and chairing multiple internal committeesProvided faster access to internal configuration tools through enhancements to an internal browser extension used by multiple business units within the companyMaximized merchant partner confidence during system downtime through level 1 on call support and external communications

Chicago, Illinois, United States

Chicago, Illinois, United States

• Guided day-to-day activities of multiple internal teams of up to 5 employees on 11 projects for 5 clients, while facilitating interactions between these teams and cross-functional client teams • Kept key stakeholders informed of project progress via weekly status updates listing recaps, upcoming goals, and latest ETCs to keep projects on-time and on-budget • Participated in all steps of software development lifecycle including requirements gathering, project estimation, solution architecture design and implementation, delivery and maintenance • Supported professional development and guided staffing of software developers through quarterly evaluations and mentorship program • Reduced database maintenance times and improved document search performance through repository optimization effort, reducing total size of CMS database from ~14 TB to ~5 TB • Provided improved performance and new features to clients through multiple CMS software upgrade projects • Optimized financial resource allocation for Content Management Solution (CMS) cloud upgrade for global investment management firm

Chicago, Il

• Designed and developed custom content management solutions for 9 clients over 10 projects • Created a 5x faster image viewing experience and enabled world-wide access to previously undigitized slide images through development of ASCPedia medical image viewing solution for the American Society of Clinical Pathologists • Reduced overall claims processing time by integrating modernized claims management solution with 30+ year old legacy system for major insurance brokerage firm

Peoria, Illinois Area

• Manage small scale lab environment on campus• Setup server each semester, including DHCP, DNS, and Active Directory• Troubleshoot issues with user accounts and workstations• Configure lab setups for Networking and Information Security classes

Tutored fellow students in subject such as Calculus, Physics, Financial Accounting, and Economics.

East Peoria, Il

• Assisted Unified Communications and Collaboration team with developing solutions to issues• Wrote scripts in Perl and LotusScript to automate processes• Developed interactive map using JavaScript and Bing maps API• Gained project and change management skills by working with a 6 sigma project team• Compiled usage metrics for video conferencing solutions and presented findings to supervisor

Rockford, Illinois Area

• Managed crew of two to four workers per day• Assigned tasks to team members and determined progress deadlines• Interacted directly with customers on the job site by answering questions, finalizing paperwork, and discussing daily progress

Assisted customers with purchasing decisions. Loaded and unloaded large items from customer's vehicles.

Bachelor'S Degree, Management Information Systems, General

B.S., Management Information Systems, Senior

Activities and Societies: Association of IT Professionals