Senior Systems Integration Analyst
Current• Manage a portfolio of integration projects from discovery through product implementation.• Configure and troubleshoot rostering API, LTI, and SAML connections for education technology.• Assist in pre-sale phase by providing insight and recommendations based on customer needs and desired experience.• Troubleshoot and resolve escalated customer issues.• Document and track project progress in Salesforce.• Create tickets for product development teams documenting critical issues.