Senior Systems Integration Analyst
Current- Manage a portfolio of integration projects from discovery through product implementation.
- Configure and troubleshoot rostering API, LTI, and SAML connections for education technology.
- Assist in pre-sale phase by providing insight and recommendations based on customer needs and desired experience.
- Troubleshoot and resolve escalated customer issues.
- Document and track project progress in Salesforce.
- Create tickets for product development teams documenting critical issues.