Operated as first point of contact for leave administration and reporting for employees of several Fortune 500 companies.Expertly, and empatheically guided employees thru the tedious process of applying for a leave of abscense. Maintained a 95% quality assurance score for communicating plan details and requirements. Representing a consistent administration of HR policies.

As an Environmental Transactions Associate I was responsible for supporting the senior environmental transactions team in the execution of transactions related to environmental assets and services. This includes but is not limited to due diligence, financial analysis, contract negotiation, and project management. The associate will also be responsible for preparing and presenting financial analysis and recommendations to clients and assisting in the development and implementation of business strategies.• Operated as lead project manager for Environmental Due Diligence reports and non-profit and federal grants.Efficiently developed expertise around Environmental Laws e.g., CERCLA, 1970 Clean Air CutPerformed due diligence, financial analysis, contract negotiation, and project management with the senior environmental transactions.

Collaborate with clients to provide support and assistance in tracking their orders and shipments. This includes but is not limited to monitoring and updating the status of orders, providing tracking information to customers, and addressing any issues or concerns related to the tracking of freight. While also being responsible for mainlining accurate records of customer interactions and transactions, and working with other departments (sales, account managers) to ensure timely delivery of orders.• Monitor load boards at SLA compliance at a rate of 10 or more loads per hour.• Selected to become a member of a Strike Team for post SLA compliant loads to ensure customer satisfaction.• Maintained 94% quality assurance score for H2 2019.

Provide critical overnight customer service for nurses and grieving families after the passing of a hospice care patient. Duties included but were not limited to, providing exceptional logistical support to client’s moments after a loved one passed. While also handling phone calls, responding to emails and chat messages, and addressing customer concerns and complaints that remained from the day shift and reconciling all incomplete orders done during the daytime hours.● Handled inbound emergency calls from family and facilities in the middle of the night.● Coordinated and dispatched overnight logistics for equipment retrieval.● Operational liaison between the day and night shift staff.

Loan verification specialist will be responsible for verifying the accuracy and completeness of loan application information and documentation. This includes but is not limited to income, income source via employment, data, assets, and bank records and credit history. Development of a specialization of fraudulent financial documents and reporting to a companywide system anti-fraud training material. ● Averaged 60+ verifications per day.● Worked in a team with little to minimal supervision.● Obtained personal and financial information for determining if an applicant is fit to borrow.

Educate former students on their options regarding deferment, forbearance, and all repayment options available to them on their federal student loans. As a Student Loan Counselor responsibility for getting accounts back in good standing was paramount, ideally without a form of payment due to student hardship.• Finished in the top 10 for total account resolutions in second month of counseling.• Resolved over 1500 individual accounts keeping those accounts out of default status.• Maintained a quality score of 94% measured weekly.

Collaborate and educate the public on new health insurance benefits available under the Affordable Care Act (ACA) during its initial rollout. This included educating customers of the new regulations regarding medical insurance, while offering, dental, vision, and life insurance. ● Averaged $250,000 a month in new premiums during Affordable Care Act open enrollment.● Full line of authority in IL● Life and Health licenses TX.● Expert knowledge of State Based Exchanges for CA

● Worked on a sales team of less than 15 people that increased year over year sales from $1.2 million to $1.8 million.● Exceeded yearly plan for membership sign ups by 5% with only half a year of experience in held position.● Ensure POS transactions are processed and completed in a timely and accurate manner.● Notify customers when orders are available for pick-up and/or any delayed orders. ● Ensure all intra-web functions are completed daily including cancelled job status, backorder list and problem jobs.

• Averaged 93% of daily sales goal with a personal high of 261%.• Developed POS system skills and multitasked while interacting with a wide range of personalities.• Maintained knowledge of store sales, promotions and policies regarding payment, exchanges, and security practices.

• Directly responsible for oversight and management of students activities and safety• Created detailed customized study programs for over 60 students at all academic levels• Interacted directly with various departments within the university to facilitate students needs• Managed communications both personal and professional related to student living arrangements and academic progress

• Developed detailed presentations to inform relevant stakeholders regarding cardiovascular health• Regularly participated in disseminating health information as a part of community outreach• Worked cross functionally with various groups in the organization to provide health information

• Researched current events and trends in fashion, music, technology and gaming industries• Researched and analysis trends for the companies clients• Developed a new strategy for improved research base which resulted in increase research pool