Devin Wright Email & Phone Number

Tampa/St. Petersburg, Florida Area

Receives and inputs all prescription orders and refills. Ensuring accuracy of drugs ordered, quantity, dosage and directions. Communicates often with prescribing doctor’s offices via phone, fax and email regarding patient orders and care.Contacts patients to obtain and verify shipping, insurance and payment information. Handles customer inquiries regarding readiness of medication, prescribed usage of medication, and any concerns regarding their service.Updates daily logs of prescriptions ordered and filled by the pharmacy. Checks and cataloges all orders filled by the pharmacy for archival purposes.Assists with reviewing and preparing prescription records for insurance audits.

Tampa/St. Petersburg, Florida Area

Supports assigned attorneys with client accounts and client billing. Edits, proofreads and finalizes invoices on a regular basis. Researches billing information and provides details to attorneys. Supports a group of as-signed attorneys for a specific office, region or practice group.Reviews, proofreads and edits billing drafts on a monthly basis. Sends to attorneys for review and approval.Reviews and finalizes invoices. Send directly to client or back to attorney if requested.Researches and reconciles misapplied payments and/or missing entries.Files invoices electronically as necessary.Processes matter maintenance requests such as address changes, discount request, etc.Responds to email and telephone messages.Generates and distributes special reports. May hand-deliver drafts to attorneys.Maintains accurate records. Files client information on a regular basis.Provides assistance to secretaries on client account procedures.

Tampa/St. Petersburg, Florida Area

Reviewed relationships between the current case history of the firm against possible conflicts that may occur with potential clients or adverse parties. Researched the background of entities with Mint Global and other internet tools to ensure any past relationships did not give rise to any future conflicts. Worked in a small team environment to clear large requests for conflicts histories. Developed a strong working relationship with representatives from our client, to ensure the highest quality product that can be delivered. Worked proficiently with the law firm’s custom software including Citrix while researching potential conflicts.

Riverview, Fl

Processed medical payments for our external customers including reviewing invoices for detailed accuracy on charges and procedures, approving and denying payments based on applicable policy coverages, reviewing outstanding open drafts that have been issued, and issuing drafts to our clients and their medical providers. Interacted and coordinated with the providers and attorneys chosen by our clients to ensure prompt and accurate payments of current and future charges. Familiar with current medical billing and coding terminology, including CPT. AccomplishmentsHelped pilot and launch department at Riverview locationAssisted in updating operating procedures for improvements of efficiency and accuracyRetained adjusters license in the state of Florida

Riverview, Fl

Adjusted claims for our external customers, including obtaining recorded statements, setting up rental vehicles, ensuring correct and prompt payouts for claims, ordering police reports, and making liability decisions based on the facts of loss. Also speaking to and working with our network of repair shops, and all shops that our customers have selected for repair.AccomplishmentsState licensed liability adjusterPiloted a team-based system for handling physical damage claimsConsistently scored high on customer satisfaction surveys

Riverview, Fl

Assisted customers with policy level inquiries and actions, including vehicle and coverage changes; helped customers with understanding coverage levels, and costs. Provided clear communications on coverage levels, bill amounts, and coverage verification to customers, lienholders, and State representatives. Trained and assisted in the pilot group for Snapshot, which includes understanding driving habit reports, conveying the information to customers in a clear way, and troubleshooting device issues that may occur. Served as a technical resource for our team in assisting with compliance issues.AccomplishmentsHelped pilot and launch the Snapshot department in RiverviewRepeatedly recognized for outstanding service on customer surveys; received numerous commendations for outstanding performance.

Tampa/St. Petersburg, Florida Area

Managed and assisted a team of 15-20 reps with selling accounts, and managing their time. In addition, performed and exceeded with numerous administrative tasks including file management, organization, and upkeep. Also communicated changes and updates to my team. Worked with other managers for team building projects and contests; participated in the hiring and interviewing process.AccomplishmentsInitiated process changes and product updatesSupported company to double the size of the workforce

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities

Associate Of Arts And Sciences (Aas), Computer Software Engineering