Devin Western Email & Phone Number

South Jordan, Utah, United States

Senior Project Manager for Cricut’s Product Safety and Regulatory Compliance team.Extensive work and experience in product safety and regulatory compliance for Cricut’s products. Including its consumer electronics and crafting material portfolios. Includes experience in various product safety standards—including UL/IEC 62368-1, UL/IEC 60335, EU Reach Directive, EU RoHS, etc— and in the use of Product Lifecycle Management software (Arena PLM).

South Jordan, Utah, United States

Project Manager for the Product Safety and Regulatory Compliance Team at Cricut, Inc. I project managed a global compliance team and their projects. These projects vary from compliance for new product introductions in markets across the world; to necessary compliance work for alternate parts. Extensive work in handling compliance work and projects for all Cricut Cutting Machines and possess knowledge on the various regulatory and safety standards for those products across the world. (Such as the IEC 60950 and 62368 Standards)Additionally, was the Compliance Officer over the various Customer requirements. (e.g. Individual Retailer and Distributor requirements.) This includes the customer’s specific directives for the various spaces Cricut sells into (technology, crafting, and office). These requirements incorporate technical specifications and testing standards, as well as considerations for logistics, product placement, and social responsibility. These customer needs are focused on the product and its packaging; and are major considerations that must be met during a product’s development. With me acting in this role, customer requirements are central KPI’s that must be met before any product’s introduction to market.

South Jordan, Utah

Cricut has experienced wonderful growth as a company, which in turn has led to a vast expansion of products designed by Cricut for our market industries. To continue leading the current revolution of the Maker-space and to continue to help people live creative lives, my team was tasked with implementing a formal Product Lifecycle Management system; complete with software (Arena Solutions) and updated processes and procedures across the business. As Project Manager for these efforts, my main responsibilities included coordinating all efforts with every Cricut Department, keeping not only all stakeholders updated on the progress but actively having them be a part of all we do. I worked to keep all progress moving forward as we worked to reach our milestones concerning the implementation and thus helped to control time management as well as mitigate risk to the business as much as possible.As a member of the implementation team, I worked with my team on updating, streamlining, and ensuring the scalability and efficiency of all processes and procedures concerning the phases of a product lifecycle. We worked with stakeholders and other Cricut Employees across the entire business and in every office globally, which is especially important in the cases where we implemented brand new processes and procedures. Additionally, I was responsible for helping with all data correlation, scrubbing, and uploading efforts as we implemented the Software Tool and correlating any adjacent efforts that are in use globally by Cricut and its Suppliers and Contract Manufacturers. My Team and I implemented new processes, procedures, and software as we built a new PLM System from the ground up for Cricut.

South Jordan, Utah

Acted as main lead and gatekeeper for my Internal Tools team, which included a global team of both software developers and QA engineers. I was the lead quality assurance engineer for all tools developed for internal use by Cricut. Primary responsibilities included the coordination of testing by my team of all changes to existing internal software from the concept/design phase, up through release for use by the company's users. This includes all phases of release testing from white box and black box and up to qualifying a build for release using both Agile and Waterfall methodologies. Once a release candidate was qualified by me and my team, I also was responsible for final testing once the RC build has been published and made available for customer use. Also was responsible for continued testing of all internal tool applications as updates were made to secondary areas (such as API updates) that impacted said applications and their performance.These internal tools were web-based applications that are essential to the functions of several departments. Including, but not limited to, Cricut’s Customer Care and Technical Support teams and the Creative Content team. This included testing such functions as adding new content resources (new images and projects) for Cricut Design Space—thus expanding the existing resource database—and the continued development and enhancement of applications in use by the customer care center. Testing efforts included development and execution of test plans and test cases for all internal tools; as well as continued development and execution of regression, integration, and smoke tests for these same applications.

South Jordan, Utah

Manual tester with the responsibilities of all front-end, and some back-end, testing for web-based applications. One primary area of responsibility was helping to lead the testing effort for a newly designed and architected web-based design software. This software has now been released for use by all Cricut customers. After this successful release, I became the QA Lead for all Cricut Internal Tools (all employee-facing software designed by Cricut) responsible for not just successful releases, but also worked to test and implement the next generation internal tools in place at Cricut today. Also was responsible for testing feature enhancements and bug fixes for the design software. I created test cases and test plans for use by myself and the QA Department. Extensive experience in creating, running, and executing integration, smoke, and regression tests for manual testers of Cricut's software applications. Including those in use by customers and internal users.

Provo, Utah

Manual Quality Assurance Tester- Content.Worked as a manual QA Tester in the content development department. Main responsibilities included the manual testing of multimedia educational software activities. This was a combination of Black box testing of the activities in its various stages and through all iterations until the activity is marked as delivered. I was responsible for the writing and execution of test plans and test cases for each deliverable; which was validated via testing of the dynamic data that drives the activities by testing the creation of data documents (Look-up-Tables) as well as testing of the activity story board and student framework. Furthermore, I was sked to take on the responsibility of mentoring and training new manual testers. Helping answer their questions and introducing them to “all things manual QA”. Collaborated with colleagues on department projects and trainings, as well as having designed and directed some of those training meetings. Collaborated with my Scrum Team concerning new activities and framework that will be added to our various projects, adding in my thoughts and views from a user and tester perspective throughout the design and coding process. I additionally had to clearly describe the complex software problems to the developers, testers, and other stakeholders in the project or user story, and how it effects the project and its deadline. Finally, I completed in house Scrum Master training.

Provo, Utah

I was directly responsible for development and implementation of data provisioning tactics and agency metrics concerning all grant funded programs. As such I was able to secure an additional $200,000 in Federal funding for Mountainlands Continuum of Care. I improved data compliance & reporting to 95% for all Federal Grant Programs. My metrics and reports allowed CASFB to better their tracking of clients and their progress; and I was able to show the agency’s local impact and program effectiveness; in addition to improving donor retention efforts. I created and implemented program and database manuals for all agency programs, as well as developed trainings and follow-ups for the agency’s departments and their personnel. I was User Lead for the State of Utah for two state-wide agencies, Utah HMIS, and CAPUtah. At CAPUtah I was responsible for the implementation of regular trainings and follow-ups for their two main databases for the entire state. Because of this I developed data provisioning tactics and metrics Statewide for CAPUtah. Also involved in presenting new data standards and changes concerning State databases, for both the Utah HMIS and CAP Utah programs, as well as helping to implement one centralized client intake program that both agencies used for data collection, data sharing, and grant effectiveness. I worked to prepare all Community Action Agencies in Utah for what is commonly referred to as “R.O.M.A 2.0” via trainings concerning data improvement, data correlation, data compliance standards and R.O.M.A logic models connected with new Federal Guidelines. I was a key member in the integration of these new programs and projects into the existing databases and workflows, as well as proper dissemination of information. Because of my efforts, data standards were met across CAPUtah agencies at 96%, a 30% improvement from years past. This KPI allowed Communication Action Agencies across Utah to better their funding and grant retention.

Provo, Utah

Responsible for providing counseling services to low income families and individuals seeking emergency food assistance through our food pantry. Also responsible for administering this assistance to said individuals while providing needed referrals and resources to help these families/individuals become self sustaining and prosperous.

Provo, Utah

Managed a late night custodial crew on Brigham Young University Campus. Responsible for trainings and metrics regarding my crew. Responsible for the development and implementation of new training materials and performance metrics. In addition responsible for hiring, training and working with an assistant supervisor to help manage the crew and develop proper metrics and quality controls.

Provo, Utah

Assistant supervisor of late night custodial crew. Responsible for cleaning of all hard wood and tiled floors of the Wilkinson Student Center on BYU Campus. Responsible for helping to develop trainings and metrics regarding my crew with my crew supervisor. In addition, I was responsible for training and working with the nightly crew, as well as nightly quality control checks.

Provo, Utah

Member of a late night custodial crew. Responsible for cleaning and caring for all hardwood and tile flooring in the Wilkinson Student Center.

West Jordan, Utah

Responsible for helping customers in the Hardware and Tool areas of Lowe's. Responsible for down stocking all items and putting away any fright shipments of the day. Responsible for running the hardware desk and helping make key copies, and cut custom lengths of rope, chain, and glass. Also responsible for keeping these areas clean and presentable. Much of my time here was spent with out Team Leaders or Area Managers so I was trusted to be more prompt and responsible, as well as a self starter.

Bethesda, Maryland

Responsible for providing prompt and excellent customer attention and service and answering questions and providing detailed information about products. Also responsible to sell fine jewelry, reproduction paintings, high quality models, and special order, and to act as a cashier.

Germantown, Maryland

Responsible for a weekly paper route of 400 homes; with the expectation that I would deliver all the papers before 10 am.