Devin Bates Email & Phone Number

Phoenix, Az, Us

Chandler, Arizona, United States

Tempe, Arizona

Lead teams responsible for firm licensing, disclosure and continuing education compliance within a highly regulated industryCreated federal and state required written supervisory procedures (WSP’s) and controls to mitigate risks in a highly regulated industryWorked directly with government and regulatory agenciesDirected operations business plans and business contingency plans for business groupDeveloped relationships and negotiated contracts with vendors and service providersPartnered with IS team to create automated efficiencies resulting in staff and cost reduction Coached employees on DMAIC process resulting in successful efficiency initiativesCreated employee development and progression plan strategy resulting in numerous promotions of high performing employeesServed on committee dedicated to operations efficiency efforts resulting in reduced operations cost

Phoenix, Arizona Area

Lead the operations teams in project management, including communication, coordination, collaboration, and influence of both internal and external resources involved in project processes, including outside consultants, vendors, and contractors necessary for the successful completion of home renovation projects.· Recruited and lead operations dept’s (Product, Marketing, Partner Management, and Customer Service)· Collaborated with department heads to mitigate risks, identify growth opportunities and expand margin· Created internal controls to address Regulatory and Consumer Privacy risks in a highly regulated industry· Implemented lead generation strategies to maximize conversion and return· Identified and developed key performance indicators for increased efficiencies and effectiveness· Responsible for the conceptualization, development, and execution of demand generation strategy and marketing automation strategies and tactics· Coached sales and customer services teams to high levels of success· Developed online and phone automated customer-facing applications· Responsible for addressing complaints and resolving issues in the field

Scottsdale, Az

Operational management of a consumer lending and technology company (P2P Lending Platform):· Identified market needs, product requirements, competitive information and other knowledge essential for strategic efforts.· Directed company budget process and business plans.· Ensured that existing business is managed proactively to mitigate risks, identify growth opportunities and expand margin.· Responsible for the conceptualization, development, and execution of demand generation strategy and marketing automation strategies and tactics.· Created risk model, underwriting criteria, and process flow for loan management systems.· Developed relationships and negotiated contracts with vendors and service providers.· Oversaw web design creation and implementation for borrower and investor websites and portals.· Implemented lead generation strategies to maximize conversion and return.

Phoenix, Mesa, And Tempe Campuses

· Recruited, trained, and developed sales and customer service teams across multiple campuses and call centers· Partnered with faculty and academic leadership to support student success· Analyzed marketing research and analytic data for growth drivers and spend forecast· Managed department P&L for multiple locations· Worked directly with regulating and accrediting bodies· Developed relationships with local organizations and community to deliver events driving brand awareness· Built creative content and collateral to support marketing campaigns· Created a custom CRM system for cross-functional team· Successfully mentored and promoted multiple reports into high performing managers and directors

Phoenix, Arizona Area

Recruited, coached and developed the sales and internal audit teams.Managed the branch P&L.Developed marketing strategies.Created and delivered sales and service trainings for multiple branches and leadership.

Phoenix, Arizona Area

Responsible for giving financial advice and products to current and potential customers by fitting products to needs.Provided internal audit check of all loans.Trained loan officers and business bankers' on operations, processes, and sales/customer services techniques.

Tempe, Az

Scottsdale, Arizona

Bachelor'S Degree, Business/Managerial Economics

Master Of Business Administration (Mba), Business Administration And Management, General, 4.0