- Oversee Residual Value Risk management for one of the world’s largest automotive leasing companies- Responsible for Residual Value Setting (predicted future vehicle values at lease origination) and quarterly Residual Value Forecast (portfolio re-valuation) for the Toyota, Lexus and Mazda brands, including analytics, strategic programs and operations- Leverage team of 10+ talented individuals to synthesize disparate data sources and trends to identify key insights and make strategic recommendations to leadership across the enterprise

- Responsible for strategy, design, implementation, and enforcement of a repeatable, efficient process for onboarding new products and services to Office 365 while upholding customer and compliance commitments - Completed major revamp of workflow system, eliminating manual processes and offline documentation- Launched internal onboarding and process intake site as the central source for all related technical and process knowledge, serving internal stakeholders across marketing, business and engineering units

- Owned all Office 365 Commercial Offer/Product Onboarding, overseeing requirements gathering, commerce strategy, process design/improvement, and release management for product launches & updates to the Office 365 catalog - Led virtual teams of 10+ members, including marketing, engineering, commerce, and others across a highly matrixed organization to launch hundreds of new products, features, rebrands, and price changes - Grew department from a single individual contributor to a team of five - Onboarded, trained, mentored, and led a new vendor team to assume the responsibilities of day-to-day release operations using new standardized procedures, guidelines and cadence of my own design - Successfully managed more than 100 releases, growing the Office 365 catalog nearly tenfold - Designed and implemented two comprehensive system and process migrations to scale operations in response to increased demand, improving accuracy, ease of use, standardization, and throughput by significant margins, and increasing on-time releases to 100% for the last 10 months in role

Assigned to Microsoft as owner of the Office 365 Commercial Offer Onboarding program as outlined above

- Responsible for loss mitigation, directing litigation, and recovery of high-risk assets - Managed staff of six recovery and administrative specialists with annual recovery goals of $2.8M - Partnered with external collection agencies and legal firms to optimize collections processes, with annualized collections increases of $900K (+30%)

- Served as head of business analysis and as the dedicated Six Sigma Black Belt overseeing all quality improvement projects for PACCAR Financial, partnering with every department within the division to cultivate, develop, and implement quality and continuous improvement projects - Managed multi-day, division-wide Six Sigma Kaizen Event to grow leasing market share, with annual returns forecasted at $5M+ in additional profit - Implemented Six Sigma project to optimize distribution of repossessed PACCAR trucks, boosting margin by more than $2,500 per unit with annualized benefits nearing $1M - Developed and launched automated reporting system for the PACCAR Collections Department, saving 1,000+ work hours per year and resulting in higher collection rates on delinquent balances - Consulted with IT and business groups on testing, training, and business strategy for new online payment website; developed database to run suite of website adoption KPI reports for management

- Hired, developed and supervised new team to evaluate international credit apps for loans >$10M- Co-developed international credit scoring engine and led the on-site deployment and training for PACCAR Australia

- Utilized economic, financial and statistical analysis to monitor and forecast impacts to $24B+ operating portfolio resulting from changes in pricing, sales volume, inventory, competitors, options, accessories, and cost of retail spending - Developed lease residual value settings and setting methodologies for all new and pre-owned BMW, MINI, and Rolls-Royce vehicles financed in the United States - Project manager for enhancements to the data warehouse, overseeing development, testing and deployment for new business rules, data elements, data integrity fixes and reporting solutions for the primary analytics and reporting team at BMW Financial Services - Reduced financial risk to the portfolio by $300M through new analysis, intra-company negotiation - Designed data warehouse system changes to correct for $50M+ in unreconciled reporting gaps - Designed new BMW/MINI accessory financing program to increase take rate while maintaining low risk positionSpecial Projects:- Co-developed launch pricing and options packaging for launch of the 2011-2017 BMW 5 Series to optimize for residual value and minimize future incentive spending (On Site with BMW North America)- Analyzed local processes for strengths and deficiencies, authored quarterly risk forecast and financialstatements, and developed road map for future process improvements (On Site with BMW Financial Services Mexico)- Consulted on best practices and developed strategy for re-launch of multiple financial products (On Site with BMW Japan Finance Corporation)