Devin Crow Email & Phone Number

Philadelphia, Pa, Us

Malvern, Pa

Austin, Texas Area

Responsible for the overall operations of 14-21 self-storage properties in the Austin and San Antonio markets including full P&L responsibility as well as revenue maximization. The focus of the District Manager is to motivate and lead the staff at the properties to meet goals and corporate standards including: Rentals & Occupancy Rates, Insurance Penetration, Merchandise Sales, and Accounts Receivables. Responsible for developing and implementing successful marketing initiatives within the district and maintaining appropriate staffing levels through recruitment and retention to ensure quality customer service.

Houston, Texas

Responsible for leading the companys largest new store growth market in Houston Texas in the companys 80 year history. Pivotal role in the establishment of 23 new big box (9,500 sq ft) convenience stores (Stripes) and fueling stations over the course of just 16 months, each with full scale fresh food dine-in restaurant concept (Laredo Taco Company). Recruited, hired, and developed over 500 employees required for the growth market. Accountable for fulfilling P&L expectations for the new growth market to achieve the financial goals of this publicly held company which has a complex business model combining the aspects of full scale Convenience Stores, Fueling Stations, and Fresh Food Restaurant Concepts.  Grew sales of the most recent group of 10 stores which averaged 7 months of tenure to $2.4 M in combined monthly Merchandise/Restaurant sales and 2.4M gallons of fuel sold monthly. Led the initial steps of developing the companys new training program including the 10 week Management Training Program for our store leaders. Managed customer service, merchandising, food safety and sanitation, plus selling, in stock conditions, facility management performance far and above industry standards Streamlined the companys new store inventory ordering and stocking programs. Worked with our IT department to rectify a lingering credit card technical issue which had plagued cash management to a significant degree in many stores for years.  Managed the construction, permit, TABC, and licensing process for new store builds to aid in effective timing of hiring, training, and developing of new store openings and teams. Crucial in the companys development of its new ‘Customer Focus Program’ which is now posted on its front and back doors.

Accountable for the oversight of 9 Divisional Directors in the recruitment, P&L performance, and the development of 118 locations, with 240 employees, in 6 geographical markets. Responsibilities included the evaluation of products, services, center appearances, marketing, collections, compliance, and customer service to assure attainment of all financial expectations. Provided action plans and directed Divisional and local management on the successful implementations for continuous improvement. Monitored the legislative and competitive environment, and provided leadership for adapting to changes that ensure company strength and stability in the marketplace.  Increased annual regional revenues by 20%, to $34M, resulting in a 35% increase in profit margin. Developed and initiated a customer service texting program allowing immediate customer communications. Customer service innovations substantially increased the percentage of renewal customers.  Selected to assist the real estate team in selecting and analyzing potential company locations.

Directed the operations of twenty centers to ensure that individual locations, as well as the total division, reached or exceeded all financial objectives. Continually monitored all centers and held local management accountable for center appearance, marketing, collections, compliance, and customer service. Recruited and selected team members who accepted accountability for a successful operation. Provided recognition and training to enhance the development of the most qualified team leaders and empowered staff members as a motivation to improve productivity.  Achieved top ranking out of 18 divisions in the areas of revenue growth, bad debt management, new product sales, and audit performance.  Selected to assist regional leadership in the oversight of center operations and to implement methods to exceed production expectations through presentations, leadership training and performance management.  Selected and developed 2 Area Managers in business operations preparing them for future internal growth.  Increased annual divisional profitability by over 20%.

Initial position included the direct management of a local center and the oversight of 3 additional centers. Provided leadership in all areas of management including employee selection and hiring, employee reviews and terminations, staff training, scheduling, and employee motivation and support. Led the efforts for to maintain and improve company financial standards, marketing initiatives, collection activities, center maintenance, center growth, and compliance. Selected to assume responsibilities of Divisional Director in his absence. Worked with the Director to develop and improve the knowledge base of staff managers resulting in a substantial increase in division productivity and profitability.

Led all initiatives in the management of this high-end sports equipment and clothing retail operation. Directly responsible for employee selection and training, scheduling, sales development, and store operations for this $5M, 60,000 sq. ft. location. Additional duties included payroll forecasts and budgeting, register balancing, deposits, sales floor recovery, store maintenance, and the resolution of customer complaint issues. The key to financial success was the accountability and development of sales staff and store sales goals, recognition, motivation, task distribution, merchandising, and inventory control.  Initiated training practices to establish accountability of sales staff to achieve pre-set goals and to develop personnel for corporate growth. Improved customer conversion ratios, customer retention and increased general customer traffic that was subsequently implemented in all 24 store locations.locations.

B.A, Liberal Artsbusiness Foundations

Activities and Societies: Lifetime Texas Exes

Diploma