Devine Grace Peralta Email & Phone Number

United Arab Emirates

• Responsible for providing quality and efficient customer service to customers through daily management of employees to include scheduling, motivating, coaching, counseling, rewarding and solving employee concerns.• Manages a wide variety of customer service and administrative tasks to resolve customer concerns quickly and efficiently.• Lead and mentor 33 employees to adhere to service level requirements.• Communicate and update the team with the latest company promotions, sales goal and store performance.• Build rapport with internal departments to collaborate on issues for immediate resolution.• Manages inventories and stocks, including keeping detailed records of monthly inventory. Responsible for replenishment and ordering of stocks.• Responsible for safe keeping store sales and petty cash. Manages cash disbursements and restoration, and prepare bank deposits.• Completion of administrative work on a daily, weekly, and monthly basis.

Philippines

• Managed large amount of incoming calls.• Assessed customers needs to achieve satisfaction.• Served customers by providing accurate, valid and complete information by using the right methods and tools.• Opened and maintained customer accounts by recording and updating customer account information.• Handled customer complaints, provide appropriate solutions and alternatives within the time limits.• Kept records of calls and customer interactions, processed customer accounts and service reports.• Met personal and team quotas.