Devin Lewis Email & Phone Number

• Provided prompt and courteous customer service via phone, email, and live chat for Kicksite's gym management software and website solutions• Demonstrated expertise in troubleshooting technical issues and walking customers through step-by-step solutions to resolve problems efficiently• Maintained in-depth knowledge of Kicksite's products, features, and benefits to offer tailored recommendations to gym owners and staff• Processed customer inquiries, complaints, and feedback with empathy and professionalism, ensuring high customer satisfaction ratings• Collaborated cross-functionally with product and engineering teams to document bug reports and suggest product enhancements based on user feedback• Excelled in a fast-paced environment, managing multiple customer cases simultaneously while adhering to strict SLA targets• Utilized CRM tools to document customer interactions, track issue resolution, and provide detailed reports to management• Conducted training sessions and created support documentation to empower customers with self-service resources• Continuously sought opportunities for professional development to enhance product knowledge and customer service skill

Overland Park, Kansas, United States

Modeled and delivered outstanding customer service by responding promptly to customer needs and questionsDocumented and evaluated team member work performance and productivityStreamlined processes and par level accuracy to improve overall inventory managementCreated and implemented closing procedures process which improved efficiency and time-management regionally

Olathe, Kansas, United States

Trained, developed, mentored, motivated, and counseled team members to build a high-performance teamPrepared weekly schedules to ensure payroll guidelines and store needs were metImplemented procedures for regional use to ensure accurate and effective training of Aloha POS systemsCollaborated with store leadership to support 30 team members in meeting and exceeding KPI metrics

Overland Park, Kansas, United States

Reviewed and monitored scheduling, purchases, and expenses to ensure teams and store were within budgetProvided excellent retail execution and customer service while addressing customer concernsImplemented facility cross-training platform to increase flexibility, engagement and performanceExecuted donation programs and achieved goals consistently within top 10 stores in the regionExcelled in de-escalation and conflict resolution tactics to ensure happiness of customers and team

Shawnee, Kansas, United States

Executed daily operational tasks assigned by managementProvided excellent customer service, completed transactions, balanced cash register, handled depositsMaintained exceptional cleanliness and demonstrated strong organizational and multi-tasking skills

Mission, Kansas, United States

Created mailing lists, identified target audiences, and prepared marketing materialsDesigned logo prototypes and processed publication-ready advertisements for clientsMet with clients to determine marketing vision, scopes of work, budgets, and timeframesCreated marketing campaigns to elevate branding and advertising initiativesDesigned and screen-printed company apparel ensuring excellent quality

Kansas City, Missouri, United States

Utilized Photoshop to design social media images, posters, passes, and marketing materialsUpdated and maintained the station website and social media accountsOrganized and maintained files, trained new interns, coordinated station eventsHeld various roles - audio board tech, photographer, equipment supervisor, promotions assistantDeveloped vendor relationships at third-party events

Education record

High School Diploma

Education record