Since hired I've obtained multi-line insurance licenses for New York, Delaware, Maryland, West Virginia, Virginia, North Carolina, Pennsylvania, DC. and Florida. As an insurance agent at GEICO I handle multiple tasks: Sales, Service & Underwriting. I efficiently multi-task work in a fast-paced environment, while maintaining high quality and productivity. I handle calls to discuss: updated underwriting information, reviewed premium differences, as well as tier and/or rating/ company changes. I display excellent communication skills (written and verbal) and good decision making skills as a part of proper risk assessment to insure profitable growth while protecting existing policyholders from undesired exposure. I demonstrate customer advocacy in handling difficult situations, strong first-call resolution skills, and an ability to retain long term clients and customers. I sale an intangible product by conveying the value of my company's brand, financial stability, and ability to deliver when needed.As a member and Team Leader of the experiential marketing/media advertising team I processed invoices, tracked budgets, compiled result/tracking reports and analyzed industry data. Also included are the responsibilities of trafficking creative requests, assisting in the development of event marketing, reforecast and accruals processing and communication with different local/regional offices. The marketing tactics helped in developing recommendations to improve the geico.com processes based on customer needs. This helped in identifying opportunities to improve the overall customer experience through analysis of both quantitative and qualitative data and lead generation.As a coach my Mangerial background helped with improving company and individual employee metrics using side by side coaching, remote monitoring and testing the ability to execute as trained; assisting newly hired transition sections and individuals struggling to meet company goals

I was responsible for executing marketing campaigns to increase customer traffic on client's website or store front by generating a significant response at promotional booths during social events or gatherings. I established and enforced a professional image to convey value for both the client and the potential consumers. I also had the task of retaining customers through social interactions in heavily marketed areas. Additional Areas of marketing expertise include: Market Identification/Penetration, Ad Layout & Design, Promotion Campaigns & Advertising Campaigns, New Product Launch, Visual Merchandising, Peer to Peer connecting and Guerrilla/Direct Marketing tactics.

As a Collections coordinator I collected all late, delinquent and potentially delinquent accounts including credit cards, charge-off accounts and overdrawn accounts. I’m knowledge of state and federal collection laws and regulations helped in processing court orders including attachments, garnishments and ensured compliance with state laws pertaining to these actions.I responded to and ensured compliance of all credit reporting disputes, posted payments and process return deposit items. I worked with law firms and 3rd party collection agencies, filed bankruptcy claims, negotiated and filed bankruptcy procedures.I used Skip tracing to find severely delinquent customers in efforts to collect on past due accounts before charge-off. I negotiated with delinquent customers to determine reasons for delay in payment and establish methods to eliminate the debt. I minimize losses while cost effectively estimating the probability of successful recovery, implementing decisions on a proper course of action.