Area Manager at Amazon's largest Amazon Robotics Fulfillment Center on the U.S. West Coast, overseeing 140+ hourly associates in sortation, packaging, problem solving, obstacle clearing, and material replenishment.• Achieved a monthly volume of over 20.1 million units, leading to a daily output of 450,000 customer orders through effective supervision, process optimization, and management techniques.• Increased overall productivity by 27% and reduced costs by 12% by implementing streamlined work processes and optimizing human capital and equipment utilization, resulting in cost reduction, improved operational metrics, and efficient customer order fulfillment.• Earned an exceptional 87% favorable associate-to-manager evaluation report by fostering strong relationships with associates through coaching, training, and consistently meeting administrative requirements, establishing a culture of trust and support.

Managed a diverse caseload of over 40 patients as a Behavioral Health Specialist at Aurora Charter Oak, a premier 134-bed psychiatric hospital in the Greater Los Angeles area. Provided high-quality short-term care for adolescents and adults facing mental health and/or substance use challenges. • Collaborated closely with the primary care team to formulate streamlined and results-oriented treatment plans, leading to a 20% improvement in treatment outcomes and patient satisfaction.• Proactively assisted in identifying and managing at-risk clients, implementing preventative strategies that successfully mitigated psychological or physical deterioration, reducing such cases by 25%.• Spearheaded the monitoring and evaluation of the behavioral health program, identifying operational bottlenecks and providing data-driven recommendations that enhanced client services and increased program efficiency by 15%.

Served as a military intelligence specialist and U.S. Army Scout with demonstrated exceptional leadership in challenging and austere environments of Alaska and Kosovo. Successfully managed the welfare and training development of a team of 16 professionals, ensuring their readiness and proficiency in demanding operational conditions.• Analyzed existing processes and developed new procedures, resulting in a 31% enhancement in daily operational efficiency and streamlining of workflows.• Led a high-performing special project team, achieving a 23% improvement in reconnaissance operations and significantly enhancing the accuracy and timeliness of gathered intelligence.• Effectively managed day-to-day operations centered around reconnaissance and intelligence gathering, leading to a 22% increase in operational efficiency and the timely acquisition of critical information.