▪ Greeted service customers and ensured a positive experience through personalized hospitality (Omotenashi)▪ Inspected vehicles to ensure all service, wash, and quality were held to the highest standard; found 100+ mistakesin service and raised customer satisfaction▪ Coordinated with service advisors, technicians, and detailers to update customers and ensure efficiency

▪ Researched other finance app’s media approaches, analyzed and summarized data found, presented data to board members through slide decks and graphs▪ Identified trends and needs of target audience (Gen Z), integrating insights into social media planning▪ Worked with customer acquisition manager and design team to create culturally relevant media and visuals, targeting the Gen Z generation and communicating importance of healthy saving habits

▪ Cleaned and detailed new and used vehicles, ensuring high customer satisfaction▪ Performed interior deep cleaning including vacuuming, degreasing leather, removing pet hair, and washing carpetto increase the vehicle’s resale value; managed time efficiently to meet sale/showroom deadlines