Devin Higgins Email & Phone Number

London, London, Gb

• Provides L1 and L2 technical support as part of M2A’s 24/7 ‘Follow the Sun’ coverage model for our global media streaming clients through AWS/Elemental, FreshDesk, JIRA and proprietary software systems.• Utilizes Slack, Microsoft Teams, Skype and other communications platforms to connect with clients and coordinate real-time triage assessments with Operations teammates around the world.• Oversaw talent evaluation and interviewing of candidates for two Media Operations Support positions with M2A’s new Portland office.• Performed location scouting/preliminary assessments for M2A’s Portland office and assisted senior management in equipment acquisition and logistics for employee access, safety, etc.• Recommended cost-effective solutions for improving and sustaining company operations, staffing, and support with emphasis on better serving our clients and exceeding expectations.• Staff Development via regular 1-1 meetings, training & development and annual appraisals to team members.• Monitoring & maintaining the security, consistency & availability of all supported client systems & services.• Identifying faults and issues and recommending appropriate paths to resolution and fixing asappropriate within agreed SLAs.• Creation, maintenance and ownership of operational documentation and communicationassociated with these processes.• Contributing positively to the objectives of the Operations team and M2A.

- Constructs, narrates and edits topical video content for YouTube, using both Final Cut Pro X and Adobe Premiere Pro, along with Apple Motion, Adobe After Effects, Adobe Photoshop and Adobe Audition.- Contacts and books guests for first season of "Skull Sessions", an idea-focused, conversational podcast.- Coordinated recording schedules, performed pre-interview research and created post-production graphics.- Edits and mixes all audio and video content to guarantee highest production quality.- Established, maintains and updates RSS feed and YouTube channel so new content is posted under weekly deadline.

Salem, Massachusetts, Us

- Created long and short-form topical content for Intead's 'Intelligence Blog' covering global higher education and healthcare- Worked with CEO and editors to develop topics for content and refine initial/secondary drafts for maximum branding impact.- Cultivates sources, performs research from trusted educational and healthcare sites, journals, etc. and accurately cites them in all produced content.- Focused on content that is applicable to educational and healthcare institutions around the world, not just domestically.

Us

- Sourced, produced and edited breaking and topical multimedia news packages for one of the country's biggest media markets.- Wrote 2-10 stories ranging from 250-1,000+ words daily and paired with video content for station's website.- Daily news content averaged 20,000 - 100,000 individual website hits and consistently ranked in Top 10 among reporters and producers.- Utilized ENPS, ARC, Media Encoder, CrowdTangle and other applications as part of daily content creation.- Coordinated with producers, directors and reporters on all breaking and developing news stories.- Used AWS Elemental to schedule, produce and direct 1-10 OTT/Digital daily news reports for Facebook, Twitter, YouTube and the station's website.- Used Canva, Adobe Photoshop and other software to create custom graphics and other elements for Facebook, Twitter and Instagram to engage with our target audience and draw in more users.- Used ChartBeat and other analytical tools to measure web traffic trends, SEO viability, and other key media metrics, then develop strategies to improve efficiency.- Balanced time management to source, research and complete long and short-form news copy and consistently meet daily and weekly deadlines.- Helped move WOIO's digital news market ranking from #3 to #2 during 1st quarter of 2022

I contribute to The Incomparable Network's series of pop-culture based podcasts. Currently, I am part of the crew behind the "Teevee Podcast", discussing the latest TV shows capturing the attention of popular culture.- Records, edits and produces content prior to upload with emphasis on quality and maximum audience engagement.- Organizes and schedules recording sessions with cohosts to coincide with production and release deadlines- Performs topical research to ensure accuracy and continuity across multiple episodes- Oversees conversation and discourse to make sure co-hosts stay on topic and recording fits within time constraints

Deerfield Beach, Fl, Us

- Designed, laid out and edited 2-16 pages for the daily editions of the Bangor Daily News and weekly editions of the Piscataquis Observer and Aroostook Republican.- Improved production efficiency by outlining need to update protocols for creative and classified departments to coincide with new daily and weekly printing deadlines.- Proofed and copyedited 5-20 articles daily, following AP style guidelines, to ensure maximum accuracy, clarity and conciseness prior to publication.- Collaborated with reporters, editors, advertising reps and publishers via Slack and Google to ensure sections are completed within deadline.

New York, New York, Us

- Utilized radar tracking system to document every pitch for Cleveland Indians home games during 2019 season.- Edited plays using video 'scrubbing' software to ensure time signatures, player positions and movements are accurately recorded for League office review.- Collaborated with BTS tracker, video scrubber and T1 technical assistant to ensure maximum efficiency.- Used Slack to communicate with League office, off-site/remote personnel regarding game changes, technical issues, etc.

Cleveland, Oh, Us

- Provided real-time customer support for all Telos Alliance products.- Updated company's Equipment Loaning program by improving inventory tracking, availability and financial structure.- Utilized database ticketing support system (CRM) to process basic parts orders and repairs- Assisted with copywriting and editing of FAQs, Support Documents and manuals

Boston, Massachusetts, Us

- Collaborated with eight-member pagination team to create 1-3 daily editions of the Boston Herald.- Designed 3-5 tabloid pages per night, under 6-8 hour deadline with goal of maximum readability, creativity and presentation, following AP style.- Copy edited 5-15 stories per night to ensure accuracy and clarity for all content.- Constructed engaging headlines, subheads, cutlines and photo captions for all submitted articles.- Proofed 20-40 designed pages per night to identify and eliminate typos prior to publication.

Ephrata, Wa, Us

- Provided accurate breaking, topical video and radio news across Central Washington State to about 65,000 viewers and hundreds of thousands of daily web hits.- Established relationships with local government, education, law enforcement, business and health care officials to aid in content generation and accurate reporting of news.- Helped build agency's reputation in community through branding, marketing and accurate presentation of local news.- Balanced daily multimedia workload to incorporate the following:- Wrote 2-3 stories of 250-1500-word length daily for our WordPress/CMS-based website, ifiberone.com/news.- HD Video production of more than 700 daily video news packages.- Audio production of more than 1,500 daily radio news broadcasts- In-studio broadcast production of daily news programming- Reporter/Producer for iFIBER One Sports, reporting on high school and college athletics, including football, baseball, basketball, soccer, etc.

Wilsonville, Oregon, Us

- Broadcaster and producer for the 2013-2014 1A, 2A, 4A, and 5A championship football games, and the 2014 OSAA/US Bank/Les Schwab Tires 6A Boys and Girls basketball tournament.- Researched and conducted statistics pregame and performed in-game analysis- Assisted in branding and marketing through real-time advertising spots.

- Worked nights and weekends as a high school sports broadcaster and producer around the Portland-Metro area.- Troubleshot technical issues from on-site with studio producers to ensure signal integrity and maintain highest sound quality before broadcasts.- Performed research and statistical analysis of football and basketball to ensure accuracy and context during broadcasts.- Assisted in marketing and branding by writing and recording radio ad spots and news segments.

- Created, hosted, and produced four topical podcasts for air on iTunes and other networks - "Let's All Really Geek Out (The LARGO Podcast), "The All Out Blitz", "Fight/Item/Run" and "Skull Sessions"- Brainstormed content and branding strategies to build audience and potential sponsor bases.- Coordinated recording schedules with show guests- Developed graphics and logos for each show, with emphasis on style and uniqueness

- Reported breaking and topical news for southwest Washington State as a reporter for "The Reflector" newspaper.- Established relationships with local government, education, law enforcement, business and health care officials to aid in content generation and accurate reporting of news.- Wrote and published 4-6 weekly stories involving both investigative reporting and creative reporting techniques with an emphasis on fact-checking and accuracy.- Maintained and uploaded content to the paper's website, and presented options to expand social media footprint through Facebook, Twitter, Instagram, podcasting, etc., in order to expand readership base, attract new readers.- Assisted in producing each issue by copyediting and proofing all articles and pages prior to publication, to ensure maximum accuracy.

San Francisco, Ca, Us

I wrote about basketball, baseball, boxing, and other sports, while also working as an editor for other contributing writers from around the world as part of the Bleacher Report's global network of sportswriters.

Philadelphia, Pa, Us

- Board Operator/Producer for local and national programming from ESPN, FOX Sports Radio, Westwood One, Compass Media Networks, IMG Sports, and ISP College Sports.- Assistant Producer for afternoon drive-time show "Primetime with Isaac and Suke", and weekend content, "The Miller Lite Great Taste Tailgate Show", and "Golf in the Northwest."- On-air news anchor for morning, afternoon and evening shifts, consistently meeting 20-30 minute deadlines with fresh news content that I wrote and researched.- Field reporter covering high school and college football, and Portland Trail Blazers basketball, traveling around the state to get on-site production content, interviews, etc.- Wrote news articles, blogs and other content for the station's website, 1080thefan.com.- Assisted station's branding and marketing campaigns through production of advertising spots.- Encouraged expansion and development of talent via digital media. Created, hosted and produced "Off the Bench with Devin Higgins", in which I covered sports topics with reporters from around the country.

Mcminnville, Or, Us

- Play-by-play broadcaster and producer of Linfield College's men's and women's basketball teams, calling 64 games over two seasons.- Performed all statistical research and analysis for home and away teams.- Wrote all broadcast copy/game notes for real-time information.- Maintained and operated all broadcasting equipment, produced all in-game commercial breaks, and interviewed coaches and players (pre-and postgame).

- Covered and reported on various local news or sports stories for the Forest Grove News-Times.- Enterprised and cultivated reliable news sources for content generation.- Wrote all copy, per AP Style, with focus on total accuracy, storytelling and informing readers of relevant facts/data.- Provided photographs using DSLR cameras and Adobe Lightroom photo editing software.

I performed numerous duties for Mr. Deguc, including redaction of discovery and other evidentiary documents, per Oregon statutes, dictation, transcription, filekeeping, client intake and processing, scheduling appointments, assembling trial folders, bookkeeping, office maintenance, and IT-assistance.

Forest Grove, Oregon, Us

- Sports Editor and Lead Sports Writer for Pacific University's student-run newspaper, The Pacific Index. - Wrote, researched and produced stories and topical editorials for every issue. - Conducted interviews with student-athletes, coaches and school officials- Cultivated sources for up-to-date information and news content generation.- Supervised staff of 2-4 reporters and photographers, enforcing deadlines, news standards/ethics and adherence to AP style.- Redesigned the Pacific Index, using a detailed study of contemporary fonts, layouts and ways to improve presentation and readability.

Forest Grove, Oregon, Us

Using the Athletic Department's online portal, I worked with our Sports Information Director to create the Boxers Sports Network, where I was the play-by-play broadcaster and producer of men's and women's soccer, basketball, baseball and softball for Pacific University athletics.My duties included all play-by-play coverage, production of broadcasts, pre-game, halftime, and post-game interviews, and conducting statistical research for approximately 100 games I called during my two years at Pacific.

I was a co-creator and one of the designers of the collectible card game, "Anime Madness," which was distributed and sold nationwide. I helped refine the initial concept, designed rules, did research, graphic design, writing, editing, play-testing, video-capture of images, and marketing.I was 16 years-old and still completing high school when my friends and I created our business, and 19 years-old when we closed down..

Bachelor Of Arts, Media Arts - Journalism

Web Page, Digital/Multimedia And Information Resources Design

Associate Of Arts (A.A.), Communication, Journalism, And Related Programs