Devin A. Kachinosky Email & Phone Number

Remote

-Claims handling of automobile and commercial vehicles determined to be a total loss. - Negotiating settlements and authorizing payments. - Coordinating rental with rental vendors and customers or determining loss of use. (Due to my high performance in rental metrics, I was selected to lead a team with 4 other top performing adjusters in the company with the goal of improving office metrics as a whole.) - Handling of vehicles disputes by research and appraisal. - Reviewing estimates with customers and coordinating re-inspection if needed. - Mitigating storage charges by coordinating salvage pick up. - Reviewing owner transfer paperwork and documentation for owner retained settlements to insure timely claim closure.

Remote

•Receive claim assignments and verify/investigate coverage and document all appropriate information before Manager is involved with review of claims to ensure they are commensurate with ability•Establish an investigative plan; initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statements when necessary, may review loss reserves and adjust or opens hidden exposures as necessary•Evaluate and adjust claims within limit of authority and summarize claims in excess of authority and submit to manager for approval•Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best option•Make appropriate contacts to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement•Determine subrogation or fraud potential and refer to Unit when potential exists or handle to conclusion•May handle more complex files with appropriate supervision to develop skills•Develop a working knowledge of systems and technology used within the company•Identify customer needs and work to meet those needs using appropriate customer service skills

Brighton, Mi

• Perform on-going compliance audits, insuring claims are processed in a timely manner & within company & state guidelines/laws• Utilize communication skills to converse with doctors' offices or insurance companies if there is a problem with a claim• Determined if claim submission was completed correctly, verified data and entered into system for adjudication• Keep meticulous records of claims, including follow up on lapsed cases• Helping policyholders resolve any questions/problems regarding the claim's process, pending claims, and coverage eligibility • Investigate & determine coverage of all ancillary products • Organize document, distribute, match, file and post documents. Process all incoming faxes, mail, and uploads to appropriate claim analyst and corresponding claim.• Creating payment plans within company data base for state specific guidelines • Use telephones to reach out to customers and verify account information• Greet customers warmly and ascertain problem or reason for calling• Advise on company information• Composed and typed routine letters and documented file activity on a regular basis on the computer

Brighton, Mi

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Provide accurate, valid and complete information by using the right methods/tools• Helping policyholders resolve any questions/problems regarding billing, coverage changes, or coverage eligibility • Respond promptly to customer inquiries• Handle and resolve customer complaints• Manage large amounts of incoming calls• Record details of inquiries, comments and complaints• Prepare product or service reports by collecting and analyzing customer information• Keep records of customer interactions, process customer accounts and file documents• Go the extra mile to engage customers• Resolve customer complaints via phone, email, mail or social media

Northville, Mi

• Expand sales in existing accounts by introducing new products and services, as well as developing new applications• Close sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts• Maintain financial representatives’ calendars, schedule follow- up appointments, and direct phone calls to appropriate personnel, as well as act as a liaison between home office, financial representatives, and clients

Ann Arbor, Mi

• Maintain financial representatives’ calendars, schedule follow-up appointments, and direct phone calls to appropriate personnel, as well as act as a liaison between home office, financial representatives, and clients.• Prepares and monitors budget by gathering and organizing financial information; scheduling expenditures; analyzing variances; implementing corrective actions.• Prepares reports by collecting, analyzing, and summarizing operational data and trends.• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored• Provide pricing and margin for marketing campaigns along withidentifying areas for optimization within the Ann Arbor market• Create and audit sales forecasts, collecting and analyzingweekly sales through data and publishing regular reports.• Track sales and margin performance compared to goals andmake recommendations to leadership.• Assist in customer meeting preparation as well as assisting salesteam with development of RFP’s and sales presentations.• Perform review and analysis of special projects and keep the management properly informed• Responsible for recruiting staff for the office and providing orientation and training to new employees

Ann Arbor, Mi

• Provide expert guidance and innovative solutions to help meet a client’s financial goals and objectives at every life stage.• Execute a sales process with prospective and existing clients, which includes: Prospecting, Telephoning, Approach, Fact- finding, Closing and Follow Through.• Analyze a client’s personal financial goals and create a written analysis, including specific recommendations as to which products would appropriately suit the clients expressed need within his/her budgetary constraints.• Transcribe dictation, type correspondence, and maintain clientcase file, as well as file new statements, account forms andother insurance/investment related materials.• Pre-check insurance applications, conversions and policy changes for completeness and accuracy. Arrange medical, paramedical and any exams necessary for underwriting.• Actively participate in conservation of business including: consult with clients on impact of cash values and repayment of policy loans, sales charges, surrender charges, and account transfer fees.

Westland, Mi

•Formulated strategies to boost merchandise sales.•Monitored facility operational and merchandising activity.•Directed processes to ensure consistent customer satisfaction.•Conducted policy analysis in coordination with sales managers.•Assisted department functioning in accordance with company guidelines and policies.•Oversaw monitoring and regular updating of merchandise inventory.•Communicates with stores regarding order changes or requests for equipment/supplies, and addresses and/or resolves questions regarding order changes.•Inspects inbound and outbound deliveries to ensure compliance with established quality guidelines.•Assists in the training of new employees and the ongoing development of the team

Dearborn, Mi

http://vitaminsourcemi.com/

Taylor, Mi

Bachelor Of Business Administration (Bba), Marketing, 3.32

Activities and Societies: AMA (American Marketing Association)Marketing Major

Associate In Business Management;, Business, Management, Marketing, And Related Support Services

Marketing/Marketing Management, General

Activities and Societies: Varsity Football

Education record

Activities and Societies: Varsity Football, Varsity Wrestling, Varsity Track

Education record

Activities and Societies: Varsity Crew, Varsity Wrestling, Varsity Football